COVID-19 Internet Access Resources
With our transition to online, many students have questions about access and connectivity. The FCC runs Lifeline, a grant program designed to help make communications services more affordable for low-income consumers.
Additionally, the FCC has recently made an agreement with providers stating late fees will be waived and service will not be terminated for lack of payment. https://docs.fcc.gov/public/attachments/DOC-363033A1.pdf Additionally, several providers are offering additional options. To assist you, a few options are listed below:
- Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. https://corporate.charter.com/newsroom/charter-to-offer-free-access-to-spectrum-broadband-and-wifi-for-60-days-for-new-K12-and-college-student-households-and-more
- AT&T COVID-19 response offers open hot-spots, unlimited data to existing customers, and $10/month plans to families needing a data plan. https://about.att.com/pages/COVID-19.html
- Verizon has no special offers but is following the FCC agreement. https://www.verizon.com/about/news/our-response-coronavirus
- Sprint follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge. https://newsroom.sprint.com/covid-19-updates-sprint-responds.htm
- T-Mobile follows FCC agreement, plus unlimited data to existing customers, and will soon allow all handsets to enable hot-spots for 60 days at no extra charge. https://www.t-mobile.com/news/t-mobile-update-on-covid-19-response
- Cricket is automatically waiving the reactivation fee and the fee that applies to service payments. https://www.cricketwireless.com/support/fraud-and-safety/covid-19.html
- Comcast is offering 60 days of free Internet access for low income families. https://www.internetessentials.com/covid19
Additional resources to help you get connected:
- U.S. Providers Offer Free Wi-Fi for 60 Days
- Carriers Suspend Internet Data Caps during Coronavirus
- Internet Providers Pledge to “Keep Americans Connected” during the COVID-19 Crisis
- Broadband, Wireless Industries Pledge to Keep a ‘Social Distancing’ Nation Connected
- AT&T Suspends Broadband Data Caps During Coronavirus Crisis
- Verizon’s Networks Stand Ready for Increases in Data Traffic
- Comcast Announces Comprehensive COVID-19 Response to Help Keep Americans Connected to the Internet
- Got Slow Speeds or No Internet Connection at all? These Tips Can Help you Improve your Connection.
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Page last updated 12:19 PM, June 10, 2020