Counseling and Psychological Services

Covid-19 Updates

As we recognize this is a challenging time for everyone, we want to do our best to be supportive while also protecting the safety and well-being of our clients and staff. Please see the information below regarding our current plan for providing services. If you have any questions or need to speak to a CAPS Staff Member, please do not hesitate to leave a message at 940-898-3801. Please be sure to leave a call back number and let us know if it is ok to leave a voice mail.

The CAPS voicemail box will be monitored regularly Monday-Friday from 8:00 am – 5:00 pm. CAPS staff members at this number can address concerns for the Dallas, Denton, and Houston campuses, on-line students, faculty, and staff.

Therapy Appointments

Beginning March 16, 2020, TWU Counseling and Psychological Services will not be providing in-person therapy sessions. In an effort to adhere to Centers for Disease Control (CDC) social distancing guidelines, we will be transitioning to conducting therapy sessions by confidential video conference or phone.

Tips for Engaging in Telehealth

CAPS staff will be contacting you to see if you would prefer sessions by videoconference or phone. If you prefer videoconferences, your therapist will send a link for Google Meet and ask you to provide your TWU email address for this session to be confidential and secure. If you prefer to meet by phone, you will be asked to provide your phone number and permission for us to leave you a voicemail.

  • Test your equipment before your first TeleMental Health appointment to identify any technical issues or barriers to engaging in TeleMental Health services. Should you need assistance, please contact TWU IT at 940-898-3971.
  • Ensure you have access to Wi-Fi with good bandwidth.
  • Choose a place where you have privacy and feel safe. This will help ensure confidentiality and reduce the likelihood of being overheard by others around you.
  • Be stationary and do not drive during your session. If you will be joining the meeting from your car, please be in a parked position.
  • Use headphones if possible (preferably noise cancelling). Headphones can minimize distractions and increase privacy further ensuring confidentiality.
  • Place phones on silent and put them away, if participating via computer or tablet. Deactivate sound notifications of background apps.
  • Log in 5-10 minutes before your appointment to allow time to trouble shoot any technical issues and to maximize your scheduled appointment time. You may also use this time to settle in and make yourself comfortable.
  • Wait for therapist to connect with you at the time of your appointment.
  • At the start of your session, your therapist will ask you to confirm your current location and a call back number where you can be reached should we have technical difficulties or your call gets dropped/disconnected.

Intake Appointments

For clients with a previously scheduled intake appointment, CAPS staff will be contacting you directly to discuss options, which may include referral to another agency. If you are interested in scheduling a new intake appointment, please contact CAPS at 940-898-3801 to leave a voicemail with your contact information and a CAPS staff member will be in contact with you.

Psychiatry Appointments

For clients with a scheduled psychiatry appointment on the Denton campus with Dr. Islam, CAPS will be reaching out to confirm your plans for attending. Currently, Dr. Islam will also be offering sessions through videoconference or by phone. This includes initial evaluations and follow up appointments. Due to the COVID-19 changes, all fees for psychiatry appointments will be charged to your student accounts. If you are scheduled for a psychiatry appointment with a different provider, please contact that provider directly to determine your next steps.

In Case of an Emergency

In a medical emergency at any time, please call 911 first.

If you are experiencing a mental health emergency during business hours or after 5pm, please call Denton DPS at 940-898-2911 and ask to speak to the on-call therapist. DPS will take your contact information and a therapist will return your call. Our after hours on-call therapist responds to calls from Denton, Dallas, and Houston.

You may also utilize the following crisis lines:

  • Denton County Crisis Line: 800-762-0157
  • Dallas Suicide and Crisis Center: 214-828-1000dl
  • Houston/Harris County Crisis Line: 713-970-7000
  • National Suicide Prevention Lifeline: 800-273-8255
  • The Trevor Project: Crisis and Suicide Prevention Helpline for LGBTQ Youth: 866-488-7386
  • Veteran’s Crisis Line: 800-273-8255
  • National Domestic Violence Hotline: 800-799-7233

Managing Stress and Anxiety during COVID-19 

  • The CDC has created this resource related to mental health and coping during COVID-19
  • The TWU CAPS website also includes a comprehensive Mental Health Resources section with a series of mind body guided exercises, a listing of mental health apps to support and encourage positive mental health practices which may be particularly helpful during periods of increased stress and anxiety, and a variety of self-help materials.
  • Optum’s emotional-support help line for students with anxiety or stress due to COVID-19 includes access to specially trained mental health specialists through their toll-free help line number, 866-342-6892, open 24/7; service is free of charge and open to anyone. 


Welcome to Texas Woman’s University Counseling and Psychological Services (CAPS)! We look forward to working collaboratively with you during your time at TWU.

TWU Counseling and Psychological Services (CAPS) is committed to providing high-quality, culturally-competent mental health services to enrolled students across all three campuses. Our services support the development of the whole person by fostering student resiliency, emotional well-being, interpersonal effectiveness and academic success. 

Although college can be an exciting time of growth, it can also present unexpected and stressful challenges. It is not uncommon to need support beyond what family and friends can offer at some point in a college career. Are you…

  • Worried about balancing relationships, work, and school?
  • Feeling more blue than normal?
  • Trying to figure out “who you are?”
  • Having trouble concentrating?
  • Feeling anxious and nervous?
  • Upset about a relationship?
  • Trying to overcome your past?
  • Hearing from family and friends that they are worried about you?
  • Concerned about a friend or family member?
  • Looking for a new mental health provider?

CAPS can help you with these issues, and many more. CAPS staff is dedicated to providing a confidential atmosphere to assist all students.

Scope of Care

TWU CAPS provides short-term therapy and consultation to students who are experiencing emotional and psychological problems that are interfering with their academic performance and personal well-being. Our purpose is not to provide long-term or intensive treatment for chronic or severe mental illness or mental health problems. CAPS reserves the right to determine if we have adequate resources and expertise to address your particular treatment needs. If your needs cannot be met by CAPS, we will work with you to secure an appropriate referral.

Emotional Support Animal Notice 

Requests for documentation related to Emotional Support Animal accommodations are considered on a case by case basis for existing clients only. When it is determined that a letter of support is warranted, CAPS staff will provide a written summary of your course of treatment and diagnosis. Although we are glad to assist you in this manner, please note that we do not offer a formal recommendation for accommodations and that any decision regarding the need for an Emotional Support Animal will be at the sole discretion of the party for whom the documentation is being provided.

Page last updated 11:07 AM, April 2, 2020