IT Solutions

Use 10 Digits for Internal Calls

To ensure call forwarding and to support all faculty and staff working both on and off TWU campuses, all faculty and staff are asked to make and transfer internal calls using the receiver’s full 10-digit TWU number (Ex. Denton: 940-898-xxxx, Dallas: 214-689-xxxx, Houston: 713-794-xxxx). (learn more)

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New Employee Tech Onboarding

We want your new employee to feel welcome and ready to work! Upon receipt of this form, we will do everything we can to set up your new employee to be successful with their technology.

Request Service 

Successful hires begin with planning--but we can't do much in ITS to give privileges until the Portal account is created, and that can't be done until the PTF is processed fully by HR. The great news is there is some self-service that can be done by the supervisor and the new hire to enable the requests on this form.

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Risk Assessments for Purchases

Before the University will allow software purchases (including Mobile Apps), those software must be assessed for risk. Every project reviewed through the University’s governance process will undergo a risk assessment by the Security Team.

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Computer Moves

A computer move generally entails removing all cables and peripherals and carrying the components to a different location and re-connecting the computer in the new location with cable management of wires for a neat appearance. Move requests include a removal and setup of any existing computers in the new location.

Request Service

Successful moves begin with planning--we REQUIRE one-to-two weeks notice for moves. 
Need a quick move? Contact the Technology Service Desk to initiate a data transfer. 
  • Moves that involve one-to-three devices (e.g. PC, laptop, printer, etc.) please complete a Service Request for EACH device
  • Moves that involve more than three devices, please contact the Technology Service Desk at 940-898-3971servicedesk@twu.edu, techchat.twu.edu to schedule a consult
  • For moves involving collaboration technology (i.e. mounted TV) or wheeled printers, the technology onsite team will coordinate with the appropriate teams. 
  • Telephones and networked devices will be installed at existing data ports and power sources. If additional ports are needed, refer to this service.

Our highest priority is that everyone remains safe during the service visit in these challenging times. Please follow all government health recommendations during the service visit (wear a face mask and keep 2 meters distance). Our technician will be wearing a mask and gloves. Additionally, the technician will be using hand sanitizer and disinfectant wipes to clean the device before and after the move.

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Page last updated 2:19 PM, July 22, 2020