ID Services


The TWU Pioneer ID Card is more than just your official school identification. It can pay for meals at TWU retail food locations or the Dining Hall. It can get you into buildings and rooms. It's your check in at the Fit and Rec center. Your TWU Pioneer ID Card will let you check out gaming equipment or reserve a study room in the Student Union.

At ID Services, we not only provide you with your TWU Pioneer ID card, we also manage many of the systems behind making it work. We are who you come to if your card is lost, stolen, or damaged. Included in these web pages are Frequently Asked Questions, common processes, and access to our ticketing system if you have issues or requests. You can also find where to visit us, in person, on any of the 3 campuses.

ID Office Locations

Denton Campus
Student Union at Hubbard Hall, Room 2209

Dallas Campus
Student Life Dallas Office

Houston Campus
Student Life Houston Office

Student ID Cards

Your Pioneer Card is an important part of your student experience! It grants you access to facilities, your meal plan, TWU events, and more. Here are some of the many uses for your Pioneer Card:

  • Access to the Fit and Rec Center
  • Using the Student Health Center
  • Checking out Library resources
  • Access to your residence hall, meal plan, and Dining Dollars
  • Checking into TWU events like the Block Party
  • Using computer labs around campus
  • Class attendance
  • Access to the indoor pool in Pioneer Hall

Faculty and Staff ID Cards

New faculty and staff may obtain an ID card after being entered into the Human Resources system. You need to set up your Pioneer Portal before you are able to get your ID.

If you need access to a door or area, your supervisor can submit an access request through the Service Center

Lost Your ID?

If you lose your ID card, you can visit the ID Services office to get a replacement. There will be a $25 fee for the new card. You can pay with cash, card, or have it charged to your TWU account (this option is only available to students). We do not accept Apple Pay. Make sure you have your TWU ID number on hand so our staff can find your account!

There is also an option in the GET app to mark your card as lost, which deactivates it. If you find your card, stop by our office and we can reactivate it for you.

Please note, if you find your old card after purchasing a replacement, we cannot issue a refund or reactivate the old card.

GET Mobile

The GET app is your digital TWU ID card! You can use the GET app to add Dining Dollars, check your account balance, and deactivate your ID if you lose it. Find out more about the GET app.

Frequently Asked Questions

Here are some of the frequently asked questions we receive. If your question is not answered here, give us a call or visit our office.

What do I need to get my first ID?

You need an unexpired government-issued ID (like a driver's license or passport) and your TWU ID number, which can be found in your Pioneer Portal.

Do I need to make an appointment?

No, you do not need to make an appointment to get your ID. Stop by anytime during our business hours (M-F 8-5).

When are you open?

We are open Monday through Friday, 8 a.m. to 5 p.m.

What is my TWU ID number?

Your TWU ID number is a 9-digit number that starts with a 9.An example of your TWU ID number, as found in your Pioneer Portal, is shown below:

Example of what your TWU ID number looks like.

What if I can’t find my TWU ID number?

That's okay! We can also look you up by your Student ID (7 digit number), or the first part of your email (jdoe45). However, your TWU ID number is preferred. We cannot give out any ID numbers over the phone.

Is my first replacement card free?

No, your first replacement is $25. You can pay with cash, card, or have it charged to your TWU account (this option is only available for students). We do not accept Apple Pay.


Student Union at Hubbard Hall, Room 2209
Regular Hours of Operation
Monday – Friday
8 a.m. - 5 p.m.

Page last updated 8:39 AM, June 11, 2024