FAQ

If you are having trouble in a course, talk to your instructor about getting help, tutoring, extra credit, or about taking an incomplete before you decide to drop the course. DO NOT just stop going to class! If dropping the course is the best option for you, you will need to initiate the drop request through the Registrar’s website via their online form, your instructor cannot do this for you.

Schedule a meeting with your academic advisor to go over possible impacts of dropping a course.

Dropping a course or withdrawing from the university (dropping all classes in term) may impact:

• Financial Aid – Contact their office at 940.898.3064 before changing your schedule.
• Veterans’ Educational benefits – Contact the Veterans Affairs Center at 940.898.3069.
• Athletic Eligibility – Contact the Assistant Director of Athletics at 940.898.2383.
• Housing Contract – Contact the Housing department at 940.898.3676.
• Visa Status – If you are an international student please contact International Student & Scholar Services at 940.898.3338.

The rules for dropping a class depends on how far into the semester you have gone. Please visit the Registrar’s website for specific information on dropping a course. Please visit the Academic Calendar for specific dates.

For more information on dropping a course, including the limit on courses dropped, please visit Dropping a Course in the catalog.

If you are needing to drop all of your classes you will need to formally withdraw from the university. This does not mean that you have to reapply to attend the next semester. If you do not take classes at TWU for more one academic year, you will need to reapply.

Please visit the Registrar’s website, Office of Student Life, and the Academic Catalog for more specific information about withdrawing from the university.

If you are notified that you have been placed on Academic Probation, you will be provided academic support through the Pioneers Achieving Student Success (PASS) program. The PASS program provides students with the academic tools and resources they need to develop a plan towards achieving academic success.

As part of the PASS program, you will have an academic hold on your account that will prevent you from registering until after you meet with the PASS Advisor. This meeting is conducted in addition to your regular advising appointment, and must be completed prior to having your probation hold lifted for registration. To schedule your appointment, you must contact the PASS Advisor.

Campus resources to utilize:

Academic Coaching
Blagg-Huey Library 2^nd Floor
Located in the Pioneer Center for Student Excellence
What they can help with: test taking skills, note taking skills, study skills, time management, and academic motivation.

TWU Write Site
Blagg-Huey Library 235
What they can help with: individualized writing assistance, workshops, and seminars.

Math & Technology Success Center
Multipurpose Classroom Laboratory (MCL) 307
What they can help with: tutoring in math, technology, and statistics courses.

Science Learning Resource Center
Ann Stuart Science Complex (ASSC) 365
What they can help with: tutoring in science courses.

Counseling & Psychological Services
West Jones Hall
What they can help with: individual therapy, couples therapy, group therapy, crisis intervention, mental health resources

Student Health Services
Jones Hall
What they can help with: care for medical issues, mental health services, well woman/well man exams, complete physical exams, prescriptions and refills, lab and imaging tests, referrals to specialist, etc.

Career Connections Center
Woodcock Hall 200
What they can help with: exploring different career paths and majors, resumes, interviews, and job search assistance.

Repeat courses you’ve previously earned a grade of “D” or “F” to increase GPA. You can identify the correct course number at local community colleges by using the Texas Common Course Numbering System Matrix.

Keep in contact with the Coordinator of Academic Transitions and/or your Academic Advisor to ensure you are taking the correct courses to raise your GPA.

Contact Financial Aid, Scholarships, Housing, VA office, etc. to discuss how your academic suspension may affect your current and future eligibility.

Summer Suspension Recovery

Students placed on first or second suspension are encouraged to enroll in summer courses to bring their GPA to the 2.0 required for enrollment in the following fall semester. Eligibility to enroll in summer courses requires a cumulative GPA of 1.0 or higher.

Students who would like to return to TWU after suspension must go through the Academic Recovery Process in order to have their suspension lifted and register for classes.

The Academic Recovery Process can include:

• repeating classes at community college to restore/improve GPA and demonstrate progress,
• taking care of any outstanding monetary balance owed to TWU,
• applying for financial aid and, if necessary, completing the Satisfactory Academic Process (SAP) appeal process,
• meeting with an advisor to discuss coursework and degree progress,
• having an Academic Recovery Meeting and signing an academic recovery plan that outlines the policies and conditions of returning from suspension

What should students do when they are ready to come back from suspension?

Review the PASS Academic Recovery checklist and take action on necessary items.
Complete the Academic Recovery Intake form.
Your intake form will be processed and you will be contacted with more information regarding scheduling your Academic Recovery Meeting.

To begin the process for academic recovery or ask additional questions, please email passprogram@twu.edu or call 940-898-2367.

Academic Recovery FAQs:

What happens in an Academic Recovery Meeting?

This meeting is the student’s time to shine. Students will discuss the positive progress they’ve made while away from TWU and demonstrate how and why they are ready to come back and enroll in classes. During the meeting, students will create a plan for a successful return and sign their academic recovery contract. This contract outlines the requirements for returning TWU and enrolling in classes.

What happens when students return from Academic Suspension?

During the first semester back from academic suspension, students are still in a suspension recovery probationary period. They receive support through the Pioneers Achieving Student Success (PASS) Program and are required to have a mid-semester check-in meeting before they can register for the next semester’s classes.

Outcome 1: At the end of the probation semester, the student has achieved the minimum cumulative GPA required based on the number of hours the student has attempted. The student is returned to good academic standing.

Outcome 2: At the end of the semester, the student has not achieved the minimum cumulative GPA, but has achieved a semester GPA of at least 2.0 on six or more semester credit hours. The student continues on academic probation.

Outcome 3: At the end of the semester, the student has not returned to good academic standing and is not eligible to continue probation. The student is placed on academic suspension (link to academic suspension section of the website) and may not enroll at TWU for at least one long semester (fall or spring). At the end of the suspension period, the student must file a Suspension Recovery Plan before they may return to TWU.

For more information contact a Coordinator of College Academic Advising at 940-898-2367 or passprogram@twu.edu.

The most effective way to raise your GPA is to retake courses you’ve previously earned a grade of D or F. When a course is taken more than once, the grade used to compute the student’s GPA is the highest earned grade.

Students who would like to appeal their probation should follow the same steps and procedures for all TWU Academic/Administrative Complaints and Appeals. Each type of appeal must be submitted via email no later than ten days after the date of the original decision or decision at the previous level. The ten days for appeals at each level do not include weekends, holidays, or days between academic sessions. The administrator receiving the appeal will respond via email within ten days not including weekends, holidays, or days between academic sessions.

The TWU Academic/Administrative Complaint and Appeal Form [Word] is to be used for appeals. The form may be completed electronically and submitted by email to the appropriate office within ten days of the occurrence of the decision. Addendums are permissible to concisely document the complaint and may be attached to the email or delivered to the corresponding office. Please print a copy of the completed document at each level for your records.

Students who would like to return to TWU after suspension must go through the Academic Recovery Process in order to have their suspension lifted and register for classes.

The Academic Recovery Process can include:

• repeating classes at community college to restore/improve GPA and demonstrate progress,
• taking care of any outstanding monetary balance owed to TWU,
• applying for financial aid and, if necessary, completing the Satisfactory Academic Process (SAP) appeal process,
• meeting with an advisor to discuss coursework and degree progress,
• having an Academic Recovery Meeting and signing an academic recovery plan that outlines the policies and conditions of returning from suspension

What should students do when they are ready to come back from suspension?

Review the PASS Academic Recovery checklist and take action on necessary items.
Complete the Academic Recovery Intake form.
Your intake form will be processed and you will be contacted with more information regarding scheduling your Academic Recovery Meeting.

To begin the process for academic recovery or ask additional questions, please email passprogram@twu.edu or call 940-898-2367.

Academic Recovery FAQs:

What happens in an Academic Recovery Meeting?

This meeting is the student’s time to shine. Students will discuss the positive progress they’ve made while away from TWU and demonstrate how and why they are ready to come back and enroll in classes. During the meeting, students will create a plan for a successful return and sign their academic recovery contract. This contract outlines the requirements for returning TWU and enrolling in classes.

What happens when students return from Academic Suspension?

During the first semester back from academic suspension, students are still in a suspension recovery probationary period. They receive support through the Pioneers Achieving Student Success (PASS) Program and are required to have a mid-semester check-in meeting before they can register for the next semester’s classes.

Students who would like to appeal their suspension should follow the same steps and procedures for all TWU Academic/Administrative Complaints and Appeals. Each type of appeal must be submitted via email no later than ten days after the date of the original decision or decision at the previous level. The ten days for appeals at each level do not include weekends, holidays, or days between academic sessions. The administrator receiving the appeal will respond via email within ten days not including weekends, holidays, or days between academic sessions.

The TWU Academic/Administrative Complaint and Appeal Form [Word] is to be used for appeals. The form may be completed electronically and submitted by email to the appropriate office within ten days of the occurrence of the decision. Addendums are permissible to concisely document the complaint and may be attached to the email or delivered to the corresponding office. Please print a copy of the completed document at each level for your records.

This meeting is the student’s time to shine. Students will discuss the positive progress they’ve made while away from TWU and demonstrate how and why they are ready to come back and enroll in classes. During the meeting, students will create a plan for a successful return and sign their academic recovery contract. This contract outlines the requirements for returning TWU and enrolling in classes.

During the first semester back from academic suspension, students are still in a suspension recovery probationary period. They receive support through the Pioneers Achieving Student Success (PASS) Program and are required to have a mid-semester check-in meeting before they can register for the next semester’s classes.