Returns, Credits and Disputed Charges
Should a problem arise with a purchased item or charge, the cardholder must attempt to first resolve the issue directly with the vendor. If a return/refund is processed, the cardholder must make sure the credit appears on a future statement. The returned, credited or disputed item shall be noted when reconciling in Concur.
If a cardholder cannot resolve a disputed transaction directly with the vendor, they should contact Citibank at 1-800-248-4553 to initiate the dispute process.
Returns: If a cardholder needs to return an item to a vendor, contact the vendor and obtain instructions for return. Note that some vendors may charge a restocking or handling fee for returns. All returns should be indicated in the expense description.
Credit: If an item is accepted as a return by the vendor, a credit for this item should appear on the following month’s statement. All credits should have department account number allocated with expense type.
Disputed Charges: If a cardholder finds a discrepancy on a monthly statement, the cardholder should contact the vendor and attempt to resolve the problem directly. All disputed items should be indicated in the expense description.
Page last updated 3:42 PM, September 4, 2021