Crisis Intervention

We are here to help if you are concerned about yourself or someone else.

What is a crisis?

The definition of a crisis may vary from person to person based on their ability to cope, current resources, and past life experiences. Always consult with a mental health professional if you are concerned about yourself or someone else.

Some general guidelines defining a crisis include:

  • An inability to keep yourself physically safe
  • Threatening to hurt yourself or others
  • Being threatened or physically hurt by someone else
  • Seeing or hearing things that are not there
  • Experiencing uncontrollable panic and unable to calm down
  • Recent sexual or physical assault
  • Currently living without food, clothing, and shelter
  • Recent loss of a loved one
  • Having withdrawal symptoms from drugs or alcohol (Call 911 in this instance for medical assistance)

What can I expect if I initiate crisis intervention services?

If you present in crisis during business hours, you will be asked to fill out a crisis checklist to assess the severity of your concerns. If you are not a current client, you will also be asked to fill out standard paperwork. Please note that CAPS staff will do their best to meet with you asap. However, due to other clinical demands in our agency at the time of your arrival, you may be asked to wait until a crisis therapist is available.

When you meet with a crisis therapist, they will:

  • Ask you questions to assess your safety and ability to cope
  • Help you calm down
  • Assist you in making a plan to address your concerns

A therapist may also:

  • Contact police and/or medical professionals to assist you or others. This may take place without your consent if the crisis situation warrants and falls under the limits of confidentiality as mandated by the State of Texas. Please see the Confidentiality section of our website for additional information.
  • Refer you to CAPS or another agency for services.

What is the cost for services?

  • Fees for services are included in enrolled students’ paid fees. No additional charges are incurred.

How do I get help?

During regular business hours…
Assistance is available on a walk-in basis for any student experiencing a crisis situation. Please go to your nearest Counseling and Psychological Services location.

  • Denton: West Jones Hall, 940-898-3801
    Dallas: Institute of Health Sciences, Suite 8300, 214-689-6655
    Houston: Institute of Health Sciences, Suite 2250, 713-794-2059

In a medical emergency during regular business hours, please call 911 first.

After regular business hours…
All campuses should call the TWU Denton Campus Department of Public Safety and ask for the on-call therapist.

  • Denton: 940-898-2911
  • Dallas: call Denton campus DPS at 940-898-2911
  • Houston: call Denton campus DPS at 940-898-2911

In a medical emergency after regular business hours, please call 911 first.

If you are uncomfortable contacting TWU CAPS or 911, we sincerely hope you will still seek help somewhere. Please see our Mental Health Resources section for additional resources.

Page last updated 10:06 AM, March 18, 2019