Frequently Asked Questions
What is Pioneer Portal and how do I access it?
The Texas Woman's University Student Self-Service and Student Planning portal is a centralized system for managing academic progress, course registration, and financial accounts. It allows students to plan their curriculum, check degree requirements, and register for classes directly from their dashboard. For more information and assistance click the link below or submit a ticket.
What is Oracle Cloud?
Oracle Cloud (OC) is the Human Capital Management (HCM) system for Texas Woman's University (TWU). Oracle Cloud went live on November 1, 2023. The URL to access Oracle Cloud is https://oraclecloud.twu.edu and is accessible from both inside and outside TWU's network. For more information or assistance click the link below.
https://servicecenter.twu.edu/TDClient/1956/Portal/Requests/Service/53843/Oracle-Cloud
How do I request assistance with an email issue?
The Texas Woman's University Service Desk provides support for troubleshooting and resolving problems with Gmail, Outlook, and mobile mail, covering issues with sending/receiving, spam, and shared resources. Users can submit a support ticket via the online form, which is processed by the Technology Service Desk within business hours, with a standard resolution time of up to 3 business days. For more information click the link below.
https://servicecenter.twu.edu/TDClient/1956/Portal/Requests/Service/54155/Email-Issue
What is the Technology Service Desk ticket system?
The TWU Technology Service Ticketing System offers an online client portal for faculty, staff, and students to independently create, monitor, update, and withdraw IT support tickets from any device. Beyond self-service, users can access direct help via phone, email, or live chat. For more information click the link below.
What is Student Self-Service and Student Planning?
How do I set up my TWU Gmail account?
Texas Woman's University automatically provisions an official email address for faculty, staff, and students, with creation occurring approximately four hours after a Pioneer Portal account is activated. Initial login must be completed on a desktop or laptop, while ongoing technical support is available through the Technology Service Desk. For more information and assistance click the link below or submit a ticket.
https://servicecenter.twu.edu/TDClient/1956/Portal/Requests/Service/12030/Email-Accounts
How to sign on to TWU Gmail?
Your TWU Gmail account becomes active about four hours after your Pioneer Portal account is created. If you still need to create your Portal account, follow the instructions at the link above. When your email is ready, open any web browser on a desktop or laptop and go to gmail.twu.edu. Depending on what appears, either sign in with your full TWU email and password, choose Add Account, or navigate through www.twu.edu → Webmail → TWU Google Mail. Follow the on‑screen steps and be sure to turn on Multi‑Factor Authentication (MFA). For more information and assistance click the link below or submit a ticket.
https://servicecenter.twu.edu/TDClient/1956/Portal/KB/Article/7473/Sign-on-to-TWU-Gmail
What is the Technology Service Desk
The Texas Woman's University (TWU) Technology Service Desk provides centralized, on-campus IT support for university-owned equipment via phone, email, and live chat, with hours extending into evenings and weekends. The service handles support ticketing and real-time remote troubleshooting but excludes repair of personal devices. For more information click the link below.
https://servicecenter.twu.edu/TDClient/1956/Portal/Requests/Service/12169/Technology-Service-Desk
How do I turn on Google MFA?
Texas Woman's University requires all users to enable Google 2-Step Verification to secure their Google Workspace accounts. The process involves accessing the security settings in the user profile to configure verification options like Google Prompts or SMS, with a recommendation to set up backup recovery methods. For more information and assistance click the link below or submit a ticket.
How do I change my password?
Texas Woman's University users can change or reset their password annually via the online Password Reset Tool, through "My Settings" in the portal, or by using the alumni-specific link. The process requires a 9-digit TWU ID number and a pre-set security question, with new passwords mandated to meet specific complexity guidelines. For more information or assistance click the link below or submit a ticket.
https://servicecenter.twu.edu/TDClient/1956/Portal/KB/Article/13699/Change-a-Portal-Password
How do I request credit card processing services for my TWU department or event?
The Texas Woman's University (TWU) Credit Card Services portal facilitates the management of individual procurement, travel, and department credit cards through the Concur system, allowing for new card requests, credit limit adjustments, and account closures. The site provides instructions for resolving declined transactions via U.S. Bank, reporting suspected fraud, and accessing support through CCService requests. For more information or assistance click the link below.
What is a risk assessment and why is it needed?
Texas Woman's University mandates risk assessments to identify and mitigate security threats, ensure compliance with state regulations like TX-RAMP, and formally authorize system operations. These reviews are required for all new software, cloud services, and hardware purchases to verify security and protect institutional data before deployment For more information and assistance click the link below.
https://servicecenter.twu.edu/TDClient/1956/Portal/Requests/Service/12086/Risk-Assessment
Page last updated 8:11 AM, July 2, 2026