Frequently Asked Questions

How do I access my online class in Canvas, and what do I do after that?

You must be registered for a course at TWU before you can log into Canvas. You will find step-by-step instructions in the How to Log Into Canvas knowledge base article. There are several resources available for you in the Getting Started with Canvas (Students) article.

My course is not available in Canvas, what do I do?

Instructors must publish the course in Canvas before it will appear in your Canvas Dashboard. Most instructors publish their courses on the first day of classes. If you cannot access your Canvas course on the first day of classes, contact your instructor using the contact information available on the course listing in Student Self-Service. You can find Student Self-Service by logging into the Pioneer Portal.

I'm having technical issues, what do I do?

If you require technical assistance, please contact the Service Desk to request help.

How do I use the Canvas Student App?

You can access Canvas from any browser on your Android/iOS device. However, mobile browsers are not supported, and features may not function as expected compared to viewing Canvas in a fully supported desktop browser.

On mobile devices, Canvas is designed to be used within Canvas mobile applications. Canvas pages supported when an action in the app links directly to the browser, such as opening a Discussion. Support is not extended to pages that cannot currently be used in the app, such as Conferences.

Additionally, Canvas offers limited support for native mobile browsers on tablet devices. For details, please reference the limited-support mobile browser guidelines.

The Canvas Student Mobile Applications provide access to Canvas. View Canvas mobile features [pdf] by version and device for the list of features available on the app at this time.

If this is your first time to log into a Canvas Mobile App, you will need to access the TWU account:

  1. Type Texas Woman's University to enter the school information.
  2. Log into the Canvas Mobile App by entering your TWU Username, Password, and tap the Login button.

How do I get started using Zoom in my Canvas course?

Students in a Canvas course do not need to have a Zoom account in order to join a Zoom Meeting in Canvas. If Zoom is available on your Course Navigation Menu, a student can see all upcoming Zoom meetings and Cloud Recordings associated with that course.

For more information review Zoom in Canvas (Students). Contact your instructor with additional questions.

How do I see which classes are available online or as a hybrid?

Current TWU Students

  • Course Rotations - It is highly advisable that students consult with their advisors to most effectively choose courses to complete their degree plans. Learn more about Course Rotations.

Prospective TWU Students

  • To find out which classes are offered online for a particular department each semester, search the TWU Class Schedule.
  • Select the Search for Classes link under the blue bar that reads Registration.
  • On the following page, you must fill in at least 3 fields. You can start by choosing the Term, Subject and then under Instructional Methods select Internet Instruction.
  • Select the Submit button.

Course Rotations

The instructor hasn’t posted the syllabus, what do I do?

If you need to request course information like the syllabus, textbooks, or other course materials before your course is available in Canvas, email the instructor using the contact information available on the course listing in Student Self-Service.

Can I download Microsoft Office 365 for free?

Microsoft Office 365 is productivity applications that include Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access (Publisher and Access are available on PC only). The applications can be installed on multiple devices, including PCs, Macs, iPads, iPhones, Android tablets, and Android phones.

Microsoft Office 365 is free for students, staff and faculty. You may download and install Microsoft Office on up to five devices.

Learn how to get started using Microsoft Office 365.

My exam is being proctored in my Canvas course, how do I get started using Honorlock?

Honorlock provides on-demand proctoring services that removes access to test content from the Internet, prevents mobile devices from searching test answers online, disables multiple screens, and allows a live agent to help students through the authentication process before starting a quiz. Honorlock has students use a web camera during an online, technology-proctored exam that is taken from home and not in a TWU computer lab. Learn how to get started using Honorlock in Canvas (Students).

How do I submit assignments to Instructors?

You can submit online assignments in Canvas. Be sure to read any assignment instructions before submitting. Options may include uploading a Word document, Google doc, or entering text directly into Canvas. For more information review How do I submit an online assignment? in the Canvas Guides. Contact your instructor with additional questions.

I began taking the class but I was suddenly dropped, what do I do?

While extremely uncommon, this can occur because of an administrative requirement that needs attention. Please email the Office of Teaching and Learning with Technology or chat online with us, Monday - Friday, 8 a.m. - 4:30 p.m.

What is the difference between a hybrid and fully online class?

  • A Distance Education Course is when over 50% of the instruction is delivered via electronic means (i.e., interactive video conferencing, Internet, etc.) to the home or to any other remote location where students and the instructor(s) are not in the same physical location. All Distance Education courses must meet these minimum criteria.
  • A Hybrid Distance Education Course is when a majority (more than 50 percent but less than 85 percent), of the planned instruction occurs when the students and instructor(s) are not in the same place.
  • Fully Online class, or more formally a Fully Distance Education Course - A course in which 85 percent or more of the planned instruction occurs when the students and instructor(s) are not in the same place.

For more information, please visit the Administrative Procedures page.

I have a few ideas on how to improve this guide, can I submit feedback?

Yes! Please complete the Leave Guide to Online Learning Feedback survey. The suggestions from the survey will help us improve the Guide to Online Learning to better serve you.

Page last updated 4:22 PM, April 29, 2021