Frequently Asked Questions

How do I access my online class in Canvas, and what do I do after that?

You must be registered for a course at TWU before you can log into Canvas. You will find step-by-step instructions in the How to Log Into Canvas knowledge base article. There are several resources available for you in the Getting Started with Canvas (Students) article.

My course is not available in Canvas, what do I do?

Instructors must publish the course in Canvas before it will appear in your Canvas Dashboard. Most instructors publish their courses on the first day of classes. If you cannot access your Canvas course on the first day of classes, contact your instructor using the contact information available on the course listing in Student Self-Service. You can find Student Self-Service by logging into the Pioneer Portal.

How do I get started using Zoom in my Canvas course?

Students in a Canvas course do not need to have a Zoom account in order to join a Zoom Meeting in Canvas. If Zoom is available on your Course Navigation Menu, a student can see all upcoming Zoom meetings and Cloud Recordings associated with that course.

For more information review Zoom in Canvas (Students). Contact your instructor with additional questions.

How do I see which classes are available online or as a hybrid?

In the Search For Classes page used during course registration, if you select “Instructional Methods” as either “Internet Instruction” or “Hybrid Course.” You can see the full section of courses offered as online or hybrid. To determine if you are already enrolled in a hybrid or online course, check your class schedule to verify the instructional method. You can access your schedule by logging into WebAdvisor, select Student Self-Service & Registration (New Version) under the Registration section, then select the Student Planning option.

The instructor hasn’t posted the syllabus, what do I do?

If you need to request course information like the syllabus, textbooks, or other course materials before your course is available in Canvas, email the instructor using the contact information available on the course listing in Student Self-Service.

I began taking the class but I was suddenly dropped, what do I do?

While extremely uncommon, this can occur because of an administrative requirement that needs attention. Please email the Office of Teaching and Learning with Technology or chat online with us, Monday - Friday, 8 a.m. - 4:30 p.m.

What is the difference between a hybrid and fully online class?

  • A Distance Education Course is when over 50% of the instruction is delivered via electronic means (i.e., interactive video conferencing, Internet, etc.) to the home or to any other remote location where students and the instructor(s) are not in the same physical location. All Distance Education courses must meet these minimum criteria.
  • A Hybrid Distance Education Course is when a majority (more than 50 percent but less than 85 percent), of the planned instruction occurs when the students and instructor(s) are not in the same place.
  • Fully Online class, or more formally a Fully Distance Education Course - A course in which 85 percent or more of the planned instruction occurs when the students and instructor(s) are not in the same place.

For more information, please visit the Administrative Procedures page.

How do I submit assignments to Instructors?

You can submit online assignments in Canvas. Be sure to read any assignment instructions before submitting. Options may include uploading a Word document, Google doc, or entering text directly into Canvas. For more information review How do I submit an online assignment? in the Canvas Guides. Contact your instructor with additional questions.

My exam is being proctored in my Canvas course, how do I get started using Honorlock?

Honorlock provides on-demand proctoring services that removes access to test content from the Internet, prevents mobile devices from searching test answers online, disables multiple screens, and allows a live agent to help students through the authentication process before starting a quiz. Honorlock has students use a web camera during an online, technology-proctored exam that is taken from home and not in a TWU computer lab. Learn how to get started using Honorlock in Canvas (Students).

I'm having technical issues, what do I do?

If you require technical assistance, please contact the Service Desk to request help.

I have a few ideas on how to improve this guide, can I submit feedback?

Yes! Please complete the Leave Guide to Online Learning Feedback survey. The suggestions from the survey will help us improve the Guide to Online Learning to better serve you.

Page last updated 8:13 AM, November 16, 2020