Appointment procedures, policies and expectations

Welcome to The Write Site and Spanish Learning Support. Write Site writing consultants and Spanish tutors are here to help you grow as a writer and language learner and to submit your best work. Here’s what you can expect from our Write Site staff. Click this link for Spanish Tutoring Policies.

Because we learn so much about our clients and can provide the best feedback through dialogue, we strongly encourage face-to-face writing consulting, if possible, for the best results.

Appointment Length:

• For every 50-minute appointment, writing consultants can review five double-spaced pages.
• Please feel free to make multiple appointments for the same paper if the length is more than five pages. Students can request assistance for up to five hours each week.

Being Present:

Your writing consultant has a specific window of time assigned to review your work, so it’s important to be on time for all appointments. Please come prepared to enter synchronous writing sessions with your full attention and a collaborative spirit. Limit distractions in your surroundings, such as screens and background noise, and be open to learning potentially new and different teaching styles and writing strategies.

Professional Etiquette and Communication:

Please always treat writing consultants and staff with courtesy and use professional language during appointments. Clients and consultants are expected to follow the TWU Code of Conduct. Failure to do so may result in referral to Student Life.

Please respect staff and writing consultants’ work boundariessuch as scheduled work hours and session locations. Writing consultants and staff do not meet with clients beyond their scheduled appointment times or session formats, or respond to the chat feature or emails outside of their regular work hours. Personal questions or attempts to meet outside of The Write Site are inappropriate.

All communication with writing consultants should be sent to The Write Site email: owl@twu.edu. Please avoid using consultants’ personal or TWU email addresses.

Please refrain from contacting writing consultants via the Chat function between 9 p.m. and 9 a.m. on weekends, and if you do not already have an upcoming appointment scheduled. Consultants no longer respond to Chat queries or comments after an appointment has closed. If you need further assistance, please make a new appointment with a writing consultant or contact writing consultants and staff via phone 940-898-2341 or email owl@twu.edu.

Policy Adherence:

We all make mistakes in our communication at times, but we strive for mutual respect between writing consultants, staff, and students. Writing consultants, staff, and students all have the right to end writing sessions immediately due to a lack of courtesy, use of offensive language, or infringement on the work boundaries listed above. Repeat issues with lack of courtesy or infringement on work boundaries could lead to restrictions on future appointments.

Final Exam Policy:

The Write Site is closed during finals weeks, as writing consultants cannot assist students with final exams

Zoom Recording Policy:

Zoom sessions may be recorded for quality and training purposes. Students and writing consultants will be informed if a recording is requested. These recordings will not be distributed to third parties and will be deleted within four weeks of the recording date.