Environmental Concerns

Managing Environmental Concerns

Texas Woman’s University Housing & Dining works alongside our campus partners to provide a safe and healthy space for all residents. The health and comfort of our residents are of the highest priority to us. When environmental issues, such as air quality or moisture concerns, arise in our residence halls, Facilities Management works to address the issue as quickly as possible. 

Below, you will find more information on Facilities Management’s work order process and suggestions to avoid any environmental concerns in your residence.

Please submit your work order to Facilities Management by clicking the button below so that your concern may be addressed in a timely manner.

Maintenance Work Order

All residents who have a concern about the quality of their indoor environment, or who wish to have indoor air quality monitoring performed, should complete the Indoor Air Quality Questionnaire to alert TWU’s Office of Environmental Health & Safety.

Indoor Air Quality Questionnaire

Ways to Prevent Environmental Concerns

  • Maintain good housekeeping practices
  • Remove trash regularly
  • Clean and dust room and restrooms on a regular basis
  • Launder bedding and linens regularly
  • Always allow wet or damp items to dry thoroughly before storing
  • Never allow water or wet items to sit on surfaces for long periods
  • Clean food and beverage messes inside cooking appliances promptly
  • Maintain proper ventilation throughout the room and restroom; proper air circulation is necessary to provide a healthy indoor environment
  • Ensure use of restroom exhaust fans during showering or bathing
  • Do not leave trapped steam/humidity in restrooms
  • Maintain proper clearances for all heating and air equipment; do not obstruct return air grilles and/or supply diffusers
  • Report any water problems, including heating and air, ventilation, leaks, and/or excess moisture in your room, immediately to Facilities Management

Managing Mold and Mildew

Mold is a naturally occurring fungus that is found in the environment. It grows on plants, food, and even walls. While some molds (such as the ones responsible for producing cheese and penicillin) are beneficial, others may be a serious health threat. 

Molds produce microscopic cells called spores. Mold spores are present everywhere, both indoors and outdoors, and spread easily through the air. Mold is present in all buildings. It is only when mold levels exceed those outside that we say there is a “mold problem”. The most common “problem” mold in indoor environments is mold that grows in buildings when the right conditions are met. 

Mold needs a food source, measurable moisture, and mild to warm temperatures to survive. The food source can be any organic materials such as dust, books, papers, animal dander, soap scum, wood, particleboard, paint, wallpaper, carpet, and upholstery. When such materials become and stay damp, especially in dark areas with poor air circulation, mold may grow. Average humidity levels above 60% or greater and average temperatures of 75℉ or greater can provide the right conditions for mold growth.

Flooding, pipe leaks, leaky roofs, moisture in walls, high indoor humidity, and poor heating/air-conditioning system design and operation can create a damp environment that mold needs to grow. If you smell a musty odor or see mold, you may have a mold problem. If you suspect you have a mold problem, you should contact TWU’s Office of Environmental Health & Safety (EH&S) for more information.

EH&S has highly trained professionals who can come out and assess your area to determine if any mold is present. If mold growth is present, mold remediation may be necessary. Mold remediation is the cleanup and removal of mold growth from surfaces and/or contents in a building. It also refers to actions taken to prevent mold from growing. You can help inhibit the growth of mold in buildings and improve indoor air quality for all occupants by keeping humidity below 60%, reporting water leaks immediately, ensuring that your trash is put out regularly, and that food is stored in appropriate locations. We can all do our part to ensure the health of TWU’s buildings for everyone!


Response to Environmental Concerns

If an Indoor Air Quality assessment is requested, a member of the Office of Environmental Health & Safety is assigned to conduct a complete investigation of the request. 

Investigation Procedures:

  • Upon the staff member’s arrival to the space, a short interview is conducted with the resident to establish the exact nature of the issue.
  • Air quality testing/monitoring is conducted per the Centers for Disease Control and Prevention guidelines, including checking humidity, temperature, dew point, dust, volatile organic compounds (VOCs), carbon dioxide, and carbon monoxide levels.
  • A thorough visual and olfactory inspection is conducted in all spaces (closets, bathrooms, in and around furniture, etc.) to identify any problem areas that may be present.
  • An Indoor Air Quality report is completed by the staff member to include the data collected by the air quality monitoring device as well as information gathered during the inspection.
  • Corrective measures are initiated to correct any problems that are discovered that may have contributed to the issue, if any.
  • If needed, a follow-up discussion will be conducted with the resident. Depending on the nature of the issues identified, a series of follow-up inspections may be necessary.

Symptoms of Exposure

Residents who have health-related concerns that they believe may be related to their on-campus living environment should notify their resident assistant and submit the Indoor Air Quality Questionnaire. EH&S will contact the requestor to schedule an investigation of the area.

Symptoms of exposure to certain environmental conditions can be very subjective. Immunocompromised individuals may experience health effects when exposed to certain environmental conditions, and others may not have any symptoms at all. For additional information pertaining to environmental concerns, along with prevention and safety tips, please visit TWU’s Office of Environmental Health & Safety.

Physical Discomfort

Contact Facilities Management & Construction or submit a work order for the following concerns:

  • Temperature or humidity issues
  • Stagnant or stale air
  • Drafty air
  • Particulates or dirt coming from the HVAC system
  • Pressure balance issues

Odor Complaints

Contact FMC or submit a work order for odors associated with the following:

  • Rotten eggs
  • Sewer smell
  • Musty/stagnant air

Contact EH&S (940-898-4001, option 3) for strong or unusual odors associated with the following:

  • Chemicals
  • Spills or accidental releases of hazardous materials

NOTE: All incidental releases of chemicals should be handled as indicated by the associated Safety Data Sheet (SDS) and lab or work area standard procedures. SDS for research labs, art studios, and facilities areas can be found on TWU’s CampusOptics Safety Data Sheet Portal.

Contact TWU Police Department (940-898-2911) if you smell a gas odor, or if a gas monitor alarm sounds.

  • Provide DPS with your name, the location of the leak, and where you will meet emergency responders
  • Warn others in the immediate vicinity
  • Evacuate the immediate area
  • Notify your supervisor or resident assistant, as appropriate
  • Prevent the use of or remove sources of ignition (cigarettes, electrical equipment, etc.) in the area
  • Meet with and assist emergency response personnel
  • Do not re-enter the area until cleared by authorized personnel

Page last updated 4:00 PM, June 12, 2024