Keys & Access Control

Room & Building Key Requests

How to Submit a Key Request

  1. Visit TWU's TMA iServiceDesk
  2. Click Key Request on the left menu.
  3. Fill in Your First & Last Name, Phone #, Email, and Department.
  4. Select which Facility, Building, and Area you want a key for.
  5. Select Request Type and Reason you are requesting a key.
  6. Click the Submit button.


Approver receives an email with Subject: WebTMA Transaction Pending Authorization

You have a Work Request (number) pending authorization, Requested by: (Requestor), (phone number),

Action: new key, Key Holder: (Key holder name), Qty: 1, At location: (campus), (building), (room number)

Log into WebTMA to authorize it.

Approver will require request number for reference. Then, click on link.

PLEASE NOTE: WebTMA Login ID varies and will be one of three (3) variations:

  1. "first name"space"last name", Ex: Jane Pioneer
  2. "TWU SSO [Username]", jpioneer123; or
  3. "first initial[no space]lastname", Ex: jpioneer

               Password: pass               Client: twu 

  1. Once logged in, go to Transactions (top left corner) click on Pending Authorization.
  2. On the Identity tab, look under Work Request and click on the Request number you want to authorize.
  3. If approver authorizes the key click on Authorize, if not click on Reject.
  4. If more than one key needs to be authorized, repeat steps 2 and 3.
  5. If no more keys need to be authorized, log out of WebTMA and close the WebTMA windows.

Master or Grandmaster Key Requests

Master or Grandmaster Key Request Form (PDF)

Process for Requesting Master or Grandmaster Key (PDF)

Contact Us

If you have any questions, please email or call (940) 898-3137.


Page last updated 9:11 AM, October 25, 2023