Returns, Credits, Disputes, Declines and Fraud

Returns: If a cardholder/authorized user needs to return an item to a supplier, contact the supplier and obtain instructions for return. Note that some suppliers may charge a restocking or handling fee for returns. 

Credits:  If the supplier accepts an item as a return, credit for this item should appear on the following month's statement. 

Disputed Charges:  If a cardholder/authorized user finds a discrepancy on a monthly statement, the cardholder/authorized user should contact the supplier and attempt to resolve the problem directly. All disputed items should be documented. A copy of the form and letters shall be kept as documentation.

If a cardholder cannot resolve a disputed transaction directly with the supplier, they should contact U.S. Bank Customer Service at 800-344-5696 to initiate the dispute process.  

Declined Transactions: Your purchase may have exceeded a spending or transaction limit, used a TWU excluded type of merchant, a PIN issue, or used a supplier not equipped to accept MasterCard as payment. Contact Credit Card Services at 940-898-3545 or submit a Credit Card Services Ticket to determine the reason.

Fraudulent, Wasteful, or Abusive Behavior: If you suspect any fraudulent or unauthorized transactions, please contact U.S. Bank Customer Service at 800-344-5696 to file a dispute and request a replacement PCard.  Review the Contacting U.S. Bank Website for important verification details the cardholder will need to know to verify their identity prior to calling.

If you suspect any wasteful or abusive behavior, please submit a Credit Card Services Ticket .