PCard FAQs

In what ways do I benefit from using the PCard?
When you use the PCard, you enjoy reduced paperwork, quick and efficient order processing, faster delivery, no prompt payment interest, no phone calls from vendors asking where their money is, and the ability to monitor purchases online throughout the month instead of waiting for invoices to arrive. 

How does TWU benefit from the PCard Program?
When employees use the PCard, TWU enjoys greater productivity as a result of reduced paperwork and savings from consolidated multiple vendor invoices on one statement from Citibank.

What should I do if my PCard is lost or stolen?
Call U.S. Bank Customer Service toll-free at 800-344-5696 immediately to report the PCard missing and request a replacement PCard.   Once U.S. Bank is contacted, submit a Credit Card Services Ticket to inform Credit Card Services of the issue.  Review the Contacting U.S. Bank Website for important verification details the cardholder will need to know to verify their identity prior to calling.

What if a purchase is denied?
Your purchase may have exceeded a spending or transaction limit, used a TWU excluded type of merchant, or the supplier is not equipped to accept MasterCard as payment. Contact Credit Card Services at 940-898-3545 or submit a Credit Card Services Ticket to determine the reason.

Is it possible for someone else to use my individual PCard?
No. It is not possible for someone else to use your individual PCard. According to the Cardholder Agreement you signed, you are responsible for all charges and the safekeeping of the card.

However, the cardholder may purchase a registration fee for a conference/seminar for someone else on their PCard as long as no travel expenses will be claimed. Please note, the Cardholder may not purchase multiple registrations to the same conference/seminar if the total amount exceeds the single transaction limit. 

What is the advantage of a Department PCard over an Individual PCard?
A Department PCard is controlled by only two reconcilers – the primary and alternate – but any authorized individual in the department can use the card. 

Will use of the PCard affect my credit report?
No. The PCard is a corporate liability card and carries no personal liability for cardholders.

Whom should I contact to resolve an error or dispute concerning my account?
Contact the supplier first. Most issues can be resolved between you and the supplier. If the cardholder or department is unsuccessful in resolving any disputes with the supplier, contact U.S. Bank Customer Service at 800-344-5696 to dispute any charges (must be done within 60 days of purchase). U.S. Bank will obtain all necessary information from the cardholder.  Review the Contacting U.S. Bank Website for important verification details the cardholder will need to know to verify their identity prior to calling.

When I use my PCard to make a purchase, how is the transaction authorized?
The supplier verifies the account number with U.S. Bank, and your spending limits are checked automatically against preset TWU limits.

What about TWU being tax exempt?
The card is identified as a "State of Texas" official business, tax-exempt card. You are encouraged to advise the supplier (at the time of order or check out) that the purchase is to be tax exempt. You must present the TWU tax-exempt card you were given by Credit Card Services when making a purchases in-person.  You may also complete and fill out the Texas Sales and Use Tax Exemption Certification.  

Can I use Venmo on PCard?
No, Venmo does not provide enough information regarding the transaction.

What is the billing address for my PCard?

The billing address is: Texas Woman's University, Attn: Financial Services, 304 Administration Drive, Denton, TX 76209-2098.