FAQ

Offices are currently located in the TWU Dining Hall.

All residential students living in Parliament Village, Guinn or Stark Halls are required to have a meal plan.

We offer several options for residents and commuters as well as faculty and staff who would like the convenience of using their TWU ID.

When signing up for housing, students have the option to select a meal plan using the Housing portal. Commuter students may apply for a meal plan as well. Faculty and staff have two options for selecting payments for meal plans. Anyone, including residential students who forgot to select a meal plan, may also visit the Housing and Dining Office located in Mary's Hall. Meals will expire at the end of the semester but dining dollars will roll over from fall semester to spring semester.

You'll use your TWU ID, which will be tapped or swiped at the register. 

ID Services is located in the Student Union at Hubbard Hall, room 2209. 

Yes! You may purchase a reusable to-go container to take a meal to go. Once you have finished, simply return the container to the Dining Hall for washing and exchange for a clean one.

You can see all of our menus at Pioneer Kitchen or download the GET mobile app.

• TWU Students/Employees: Breakfast $7.86, Lunch $8.99, Dinner/Brunch $10.11 (all rates plus tax)
  
• Community: Breakfast $9.55, Lunch $10.67, Dinner/ Brunch $11.80 (all rates plus tax)

Yes.

We are strongly committed to providing healthy, balanced options. Students with special allergies must contact Pioneer Kitchen to ensure they have something safe to eat.  All documented medical conditions will be accommodated to the best of our ability and resources. Carly Richter, Pioneer Kitchen's regional registered dietitian, can help answer any questions about special dietary needs. You may contact her via email at carly.richter@compass-usa.com or book an appointment with her directly through the Dine on Campus website. You can also contact our Executive Chef Shaun Vaughn via email at shaun.vaughn@compass-usa.com.

Pioneer Kitchen implements the "Don't Be Shy, Self Identify" program. 

• Create your virtual allergen ID card if you have a food allergy.
• Log into your Dine on Campus profile in the app.
• Set up your allergen preferences.
• Save your allergen ID card to your phone and use it when dining at any location on campus to receive support in navigating your food allergies.

No meal plans are refunded after Census day each semester. Check your Housing and Dining contract for specific details.

Meal plans cannot be changed after Census day each semester. If you need to add an additional plan to your account, please email Housing@twu.edu .  

Please complete our sick meal request form. 

Yes, contact Amy Vance.

Call 940-898-3676 or email housing@twu.edu.