Supervisor FAQ

Are the Dallas & Houston campuses included in university announcements?

Yes, at this point, all guidance is for all three campuses, as well as the Collin Higher Education Center.

How will new employees go through on-boarding this semester?

To ensure the safety of the TWU community, all new employee orientations (NEO) will be online until further notice. NEO will be modified to comply with CDC recommendations, and further updates will be given via email and through the HR website. The new NEO presentations are available online (https://servicecenter.twu.edu/TDClient/1956/Portal/KB/ArticleDet?ID=32031). NEO should be completed by new employees within two weeks of hire.

What if I am feeling sick or think that I have COVID-19?

If you become ill, regardless of if you have been diagnosed with COVID-19 or not, please stay home. Contact your health care provider and seek medical attention, as needed.

If any of the following COVID-19 conditions are present, you MUST stay home and notify TWU by completing the COVID-19 Reporting Form. Follow CDC guidelines, as they may evolve, to self-isolate for 14 days.

  • You, someone you live with, or someone you have been in close, prolonged contact with is sick and exhibiting COVID-19 symptoms (can include cough, fever, shortness of breath)
  • You, someone you live with, or someone you have been in close, prolonged contact with is considered a Person Under Investigation (PUI) for COVID-19
  • You, someone you live with, or someone you have been in close, prolonged contact has tested positive or been diagnosed with COVID-19
  • You, someone you live with, or someone you have been in close, prolonged contact has been instructed by public health officials to self-isolate due to COVID-19

Close is generally defined as within 6 feet, and prolonged is any exposure greater than a few minutes, according to the CDC. If any of the situations described above apply to you, complete the COVID-19 Reporting Form. For further information, contact TWU Risk Management.

To assist with self-screening and provide more information for residential students, please read the COVID-19 Self-Screening document.

How do I track my employee’s work if they are telecommuting?

Supervisors are responsible for ensuring employees are effectively performing the functions of their position while working in a temporary telecommuting arrangement. Supervisors may also modify employee duties based on the current operational needs of the department. Reports of work duties/tasks performed are expected to be submitted by employees to their supervisors on a scheduled basis as determined by the supervisor. Please click the following to download optional attachments with documents you and your employees are welcome to use:

Can I ask employees to work hours and days that they are not normally scheduled to work?

Yes. Work schedules, assignments, tasks and duties may be modified during this period. Supervisors are responsible to ensure that time is reported accurately. Non-exempt employees working over 40 hours per week are eligible for overtime.

What if an employee refuses to come to work during this period?

Supervisors are encouraged to allow for telecommuting as appropriate, flex time, and approve vacation, overtime and compensatory time usage. If the supervisor does not approve leave and the employee still refuses to come to work, employees would be subject to the progressive disciplinary process. However, supervisors will continue to make decisions based on the business operational needs of the department.

Under what circumstances could a supervisor cancel vacation or other non-sick leave requests that were already approved?

Supervisors are responsible to continue the business operations of the department. Therefore, supervisors may cancel requests for time off especially in circumstances of serious staff shortages to continue operations.

For Work Study Students only

We know work study impacts many students. According to the U.S. Department of Education, “For students enrolled and performing Federal Work Study (FWS) at a campus that must close due to COVID-19, or for a FWS student who is employed by an employer that closes as a result of COVID-19, the institution may continue paying the student Federal Work Study wages during that closure if it occurred after the beginning of the term, if the institution is continuing to pay its other employees (including faculty/staff), and the institution continues to meet its institutional wage share requirement.”

Supervisors are encouraged to allow work study students to telecommute where work is available and the tasks/duties may be performed remotely. Supervisors are responsible to ensure student employees working in a temporary telecommuting arrangement are effectively performing the functions of their position. Duties may be modified as determined by the supervisor based on the current operational needs of the department. Daily reports of work duties/tasks performed are expected to be submitted by student employees to their supervisors. Reports are subject to verification upon request by departments or Human Resources.

Temporary telecommuting arrangements may be modified or discontinued at any time at the department head’s discretion. Telecommuting approvals are to be maintained at the department level.

All Non-Work Study Student Employees

At the current time, student employees may continue to work on campus in departments where work is available and is appropriately supervised.

Student employees may utilize telecommuting, upon the approval of their supervisor, where work is available and the tasks/duties may be performed remotely. Supervisors are responsible to ensure student employees working in a temporary telecommuting arrangement are effectively performing the functions of their position. Duties may be modified as determined by the supervisor based on the current operational needs of the department. Daily reports of work duties/tasks performed are expected to be submitted by student employees to their supervisors. Reports are subject to verification upon request by departments or Human Resources.

Temporary telecommuting arrangements may be modified or discontinued at any time at the department head’s discretion. Telecommuting approvals are to be maintained at the department level.

Student work may only continue to be compensated when work is available and meets the operational needs of the department.  There will be circumstances, as determined by the department, when student work is no longer available on campus and/or work is not appropriate for telecommuting. Student employees will not continue to be compensated under these circumstances.

Have more questions?

Contact us at coronavirus@twu.edu with any questions you have, and we will track down the answer for you.

Page last updated 8:16 AM, June 29, 2020