Employee FAQ

General Questions

Is telecommuting available for faculty and staff employees?

Yes, it is available for some staff positions. Information regarding remote work is available in the Alternative Work Arrangement policy and guide.

Alternative work arrangements include flexible work schedules, telecommuting or a combined arrangement with a flexible schedule and telecommuting. Alternative work arrangements are designed to meet the operational and customer service needs of the university to ensure that business needs are met.

Faculty members should speak to their department heads regarding remote work.

How do I submit a request to remove a university asset for telecommuting purposes?

  1. Complete the Equipment Loan or Transfer to Out-of-Office Location Form, which requires signature by the Department Head/Director (or a designee).
  2. Email the completed form to Dennis Hoebee dhoebee@twu.edu and CC: Melody Dunn mdunn1@twu.edu & servicedesk@twu.edu
  3. For a seamless transition to work-from-home, IT Solutions (ITS) is ready to assist you! Most of this assistance can be done remotely; however, desktop iMacs and some desktop Windows devices have to be adjusted on campus prior to removal.
  4. Please refer to this site for more info about working from home.
  5. To access the internet on a TWU desktop PC at home, you will need to connect an ethernet (internet) cable from the PC to your home router.
  6. VPN (CiscoAnyConnect) will be required to be installed on the machine to access the following: Colleague UI, Oracle E-Business (Phoenix), Internal Websites, SQL Reports, X-Drive (Map on Windows) (Map on Mac), and OnBase Web Client & GMedia. VPN requires the use of the DUO mobile app which must be installed on a mobile device.
  7. If you take your desktop home, you won’t need to use Remote Desktop.
  8. After ITS adjusts the computer prior to removal, they will be able to assist with usual issues and requests through the Service Desk, which is and will be fully operational. Elevated rights should not be needed for users.

Are the Dallas & Houston campuses included in university announcements?

Yes. All guidance issued includes all three campuses, as well as the Collin Higher Education Center.

Working on Campus

What if I am fearful of the workplace because of COVID-19?

Discuss with your supervisor the specific reasons causing you to be fearful of the workplace. Have your concerns been previously addressed through university guidance?

Discuss any additional concerns and possible resolutions with your supervisor. Depending upon the operational needs of the department, an alternative work arrangement and/or the use of accrued overtime, comp time or vacation time may be an option for consideration.

What if I have a high-risk medical condition per CDC or other disability that could be exacerbated by COVID-19?

If you have a high-risk medical condition per CDC that could put you at a higher risk for severe illness from COVID-19 or you have another disability that could be exacerbated by COVID-19, you may submit a request for an ADA accommodation for consideration.

What if I or a household member are in a high-risk group and am fearful to return to the workplace because of COVID-19?

If you are 65 and older without a high-risk medical condition per the CDC or other disability that could be exacerbated by COVID-19, please refer to the question “What if I am fearful of returning to the workplace because of COVID-19?”

If you are pregnant but are fearful to return to the workplace because of COVID-19, please refer to the question “What if I am fearful of returning to the workplace because of COVID-19?”  If a high-risk medical condition results from your pregnancy, see the question “What if I have a high-risk medical condition per CDC or other disability that could be exacerbated by COVID-19?”

If you have a household member in a high-risk group per the CDC, an alternative work arrangement and/or the use of accrued overtime, comp time or vacation time may be an option for consideration, depending upon the operational needs of the department.

What if I have childcare needs because of day care/school closures due to COVID-19?

Discuss your scheduling needs with your supervisor. Depending upon the operational needs of the department, an alternative work arrangement may be an option.

What if I or someone in my household is experiencing COVID-19 symptoms?

If you, someone you live with, or someone with whom you have been in close, prolonged contact, is sick and exhibiting symptoms related to COVID-19, you MUST stay home and notify TWU by completing the COVID-19 Reporting Form

“Close” is generally defined as within 6 feet, and “prolonged” is any exposure greater than 10 cumulative minutes within a 24 hour period. For further information, contact TWU Risk Management.

To assist with self-screening, please read the COVID-19 Self-Screening document.

What if I want to extend my current telecommuting and/or flexible scheduling arrangement for non COVID-19 reasons?

Discuss your request with your supervisor. Supervisors are required to follow the directed guidance of the divisional leadership regarding alternate work arrangements.  Therefore, your request may or may not be considered.  Depending upon the guidance, your supervisor will review factors such as the operational needs of the department, if the request is fair and equitable to other employees, etc.  Refer to the Telecommuting policy and the Flex Work policy.

Time & Leave

Where can I find out how much leave I have available?

For all leave eligible employees:

  • Log in to Pioneer Portal, choose My Info, Payslip Information.  Your accrual balance can be found under “Accruals” on your payslip.  Note – accruals on the payslip are as of the time payslips were posted.  Example – payslips are posted late April for the May 1 pay date and will not yet reflect usage for the month of April.

For staff who complete Oracle timecards:

  • Log in to Oracle, TWU Employee Self-Service, Timecard Entry, choose the update icon on your timecard, click “Show Accrual Balances” link in the upper left corner.

Can I return to work after testing positive or caring for a member of my household with confirmed COVID-19?

Individuals who are confirmed or suspected of having COVID-19, as well as those who were exposed to individuals with COVID-19, are prohibited from returning to campus until cleared by Risk Management in accordance with CDC guidelines. 

If you are exhibiting symptoms related to COVID-19 or have been diagnosed with COVID-19, you MUST stay home and notify TWU by completing the COVID-19 Reporting Form.

Telecommuting employees should talk with their supervisors for guidance for returning to work.

If I become sick at work, can my supervisor make me leave work?

Yes. You are required to leave. Due to the contagious nature of COVID-19, maintaining safety is of the utmost importance. Accrued sick leave and/or vacation leave will need to be applied to any time missed during this quarantine/isolation if you are not telecommuting or are too ill to telecommute. Family Medical Leave may need to be designated for absences of more than three days.

Please communicate absences longer than three days for review of FMLA eligibility. Please contact Lisa Taylor at LTaylor16@twu.edu for more information.

Health Care

What if I am feeling sick or think that I have COVID-19?

If you become ill, regardless of whether you have been diagnosed with COVID-19, please stay home. Contact your health care provider and seek medical attention, as needed.

If you are exhibiting symptoms related to COVID-19, you MUST stay home and notify TWU by completing the COVID-19 Reporting Form.

To assist with self-screening and provide more information for residential students, please read the COVID-19 Self-Screening document.

Non-Medical Assistance

What resources are available for employees for non-medical situations?

All benefits-eligible staff and faculty have access to the Employee Assistance Plan (EAP) services at no cost to the employee, employee’s spouse and dependent children. Licensed clinicians are available 24/7, 365 days a year to help with any type of situation.  All guidance counseling is confidential. EAP: 1-800-343-3822 or visit their website at awpnow.com.

Contact Tracing

What do I instruct students to do if they state they have tested positive?

Let them know that they need to report via the online form and to isolate themselves at home. Risk Management will follow up with any submissions to the form.

What do I instruct students to do if they state they are experiencing COVID-like symptoms?

Encourage them to get tested for COVID-19 and to isolate at home until they feel better.

Are seating charts/attendance still necessary?

Yes; these are still important to the contact tracing process if there is an individual who attended class during their infectious period.

How will I be notified of a positive case in my class?

If students attended your class during their infectious periods, Risk Management will contact the faculty member for seating charts and attendance information. However, you will not receive notification from Risk Management for students who need to be absent due to isolation or quarantine when they were not in your class during their infectious period.

What notification will I receive from Risk Management when a student in my class is released from isolation or quarantine?

In most cases, faculty will not receive notification from Risk Management when a student is released from isolation or quarantine.

How will I know when to excuse an absence when a student reports COVID-related attendance issues?

Faculty are encouraged to treat students who report absences due to isolation or quarantine related to COVID-19 in a similar manner as other illnesses. However, additional flexibility is warranted considering the highly infectious nature of COVID-19 and the similarity of its symptoms to other illnesses.

Will a student be provided a notification email from Risk Management that they are released from isolation or quarantine?

With the exception of residential students, Risk Management will not be providing release emails.

What are the current rules regarding masks on campus?

Mask wearing on campus is a personal choice, and not mandated by TWU or required per CDC guidelines based on our COVID-19 community level.

You may also remind students that CDC guidelines recommend that individuals wear masks during the five days of isolation or quarantine, as well as the five days following release, when around others.

Who do I contact with questions regarding Contact Tracing?

Please send any questions by email to Risk Management at contacttracing@twu.edu.

Have more questions?

Contact us at coronavirus@twu.edu with any questions you have, and we will track down the answer for you.

Page last updated 12:14 PM, April 5, 2022