Contact TWUPD


If you have an emergency, please contact 9-1-1.

Citizen Complaint or Commendation

The public’s trust, confidence, and support are vital to successful police service. The public is entitled to have ready access to the police administration that is sworn to serve them. This access will help foster public understanding and acceptance of police procedures, and aid in the detection or correction of improper practices as well as recognize instances of commendation.

A note on complaints:

Texas Woman’s University Police Department (TWUPD) has adopted a policy that provides a fair, orderly, and uniformly applied process for receiving, investigating, and resolving complaints of alleged police misconduct.

Complaints against Texas Woman’s University Police Department employees may be filed by contacting a police department supervisor and filling out and signing the Citizen Complaint or Commendations Form. The complaint will be promptly forwarded to the TWUPD Chief of Police for review and assignment for investigation. When the complaint investigation is completed, the Chief of Police will review the case and determine a course of action. This agency may find after investigation that there is not enough evidence to warrant action on your complaint. Even in those circumstances, citizen complaints and any reports or findings related to complaints are retained by the agency.

A note on commendations:

The TWUPD is eager to learn of instances where an officer or civilian employee performed in an exemplary manner. Commendations, like complaints, help the agency gauge the overall community satisfaction with our performance. When our members provide service beyond the normal call of duty, we like to formally recognize their efforts. Public acknowledgement of a job well done is a positive reinforcement for officer and civilian employee morale, and an important part of the relationship between the police department and the community that it serves. Commendations will be forwarded to the Chief of Police for review and acknowledgement.


Citizen Complaint or Commendation Form


81-2911 (campus phone)

Physical Location:
Oakland Complex, 1st floor
1201 Oakland Street

Mailing Address:
TWU Police Department
1201 Oakland Street, Suite 102
Denton, TX 76201



82-6666 (campus phone)

Physical Location:
Dallas Center
First Floor

Mailing Address:
TWU Security
5500 Southwestern Medical Avenue
Dallas, TX 75235-7299


84-2222 (campus phone)

Physical Location:
Houston Campus
6700 Fannin
First Floor

Mailing Address:
TWU Security
6700 Fannin St.
Houston, TX 77030-2343

Page last updated 11:30 AM, October 24, 2023