Technology

All programs are slightly different in both the way they work and the type of technology they require. Some courses only use Canvas, while others use more complex systems, such as video conferencing, web conferencing, and mobile devices.

Technology Success

• For compatible web browser information, consult the browser support website for Canvas.
• Zoom is a web conferencing and recording solution that is available in Canvas. Your instructor will use Zoom to meet with your class online, share an application, demonstrate a new concept, hold office hours, watch student presentations, and more. Learn about Zoom system requirements.
• Ensure that you have consistent and reliable Internet access - Almost everything you will be doing for your Canvas course will be online, so regular Internet access is a must. 
• Take some time to become familiar with Canvas and other applications you will need to participate in your online courses. Explore the applications discussed in the course syllabus to ensure that the technology works on the computer you will be using.
• Install productivity software used for producing information (such as documents, presentations, and spreadsheets).
  
  • Microsoft Office 365 is free for students, staff and faculty. You may download and install Microsoft Office on up to five devices. Learn how to get started using Microsoft Office 365.
• You can use tablet computers and smartphones for viewing Canvas pages and submitting discussion posts. However, taking quizzes and submitting assignments on mobile devices is NOT recommended. Accessing Canvas using a mobile browser is possible, but certain functions are NOT fully supported and others need to have been considered when the course was developed by your instructor. Unless you have permission from your instructor, we recommend submitting assignments and taking quizzes on a desktop or laptop computer.
• You are encouraged to install and use the latest versions of at least two different web browsers by Chrome, Firefox, Edge, and/or Safari. If you encounter problems viewing content or experience other unexpected behavior, try using the second browser to resolve the issue. Contact the Service Desk if you continue to experience the problem.
• In the event you have technical issues at home with your personal computer or Internet, contact your instructor as soon as possible to agree on the best way to submit your work or access course materials.
• Review our Frequently Asked Questions for additional answers to questions you might have.
• Canvas support is available 24/7 by phone, live chat, or email through the Help menu within Canvas after you have logged in. If you are unable to log in, please contact the Technology Service Desk at 940-898-3971 or servicedesk@twu.edu for assistance. For more information see How to Contact Canvas Support.

Page last updated 9:49 AM, October 29, 2024