Health & Safety Abroad

Unfortunately, there are unexpected situations and emergencies that happen while abroad. All students, staff, and faculty are covered under TWU’s International Travel Insurance Policy. Zurich Insurance and On-Call International provide pre-trip information, travel services, and emergency medical services. You can call the insurance provider for any assistance you need including but not limited to:

  • Referral to a hospital or doctor for medical, dental, and counseling services
  • Hospitalization
  • Evacuation or repatriation
  • Translation services
  • Lost Passport, baggage, personal effects
  • Travel delay and/or canceled flights
  • Stolen items
  • Sudden occurrence of a political or military event

In the event of a serious medical or legal emergency abroad:

  • Call the local equivalent of 911
  • Contact the on-site program representative immediately
  • Contact TWU’s international insurance provider:
    • Toll-free from U.S. and Canada: 833-808-0251
    • Call collect from anywhere in the world: +1-978-651-9219
    • Email:
    • SMS Text: +1-844-302-5131
  • Contact the nearest U.S. Embassy or Consulate for guidance
  • Contact TWU
    • Education Abroad Director, Taylor Morgan and/or Education Abroad Advisor, Alex Roman
    • Education Abroad Office at 940-898-3338
    • TWU Dept. Public Safety at 940-898-2911

Being Prepared

  • All participants should register travel with the U.S. Department of State with their Smart Traveler Enrollment Program (STEP)
  • Review local laws, regulations, attitudes, and customs
    • U.S. Department of State Traveler’s Checklist has resources regarding safety, security, required documents, country-specific information, health precautions, and tips
    • You are expected to obey local laws, which may include dress standards, photography restrictions, communication restrictions, curfews, transportation, and more.
  • Situational awareness
    • Be smart and keep aware of your surroundings
    • Protect your passport and don’t carry large amounts of cash
    • Be aware of location-specific known scams or crime
    • Avoid civil disturbances and political or otherwise demonstrations, they can quickly turn violent.
  • Navigating a new culture and taking care of yourself
    • This could include gender identity, gender expression, race, ethnicity, class, religious beliefs, sexual identity and expression, ability, and neurodivergence/mental health. We have more resources on our Student Resources page.
    • Words can have different meanings abroad. Body language, physical space, and eye contact can be very different and challenging.
    • You are a cultural ambassador. Reflect on how you are representing yourself, TWU, and the U.S. while abroad.
    • Explore your cultural biases and work to combat preconceptions and stereotypes. Lean into learning from the citizens of the country you are visiting.
    • Consider your intersecting identities and how social and cultural interactions may differ abroad.
    • Intercultural Communication
    • Accept and expect culture shock. Be kind and patient to yourself. Know when to ask for help. Stay connected with peers who are also going through these challenges. Stay open-minded and flexible.
  • Useful websites

Page last updated 10:22 AM, March 22, 2024