Appointments & Fees

Intake process

Prospective clients are assessed to determine if they are appropriate for the clinic or if they will better be served elsewhere. An initial intake does not guarantee your status as a client. This is an initial screening process to determine if we are able to accommodate your needs as a client.

In order to complete an intake, call our line for an appointment or select the request an appointment button on our website.

After completing the initial information online or by phone, your information will be forwarded to an intake specialist who will call you to schedule a preliminary intake assessment appointment.

After completing the preliminary intake assessment, you will receive instructions on your first appointment and you will be required to complete additional paperwork and assessments online. This documentation must be completed prior to your first appointment:

  • Proof of income
  • Identification (State ID, Military ID, or Passport)
  • Custody documents or guardianship documents (if applicable)

After completing the paperwork, you will meet with a student therapist for the initial intake either online or in-person (if in-person appointments are available). During intake, the student therapist will ask questions about your history and background. If the intake is for a minor under the age of 13, the parent or guardian must be present.

Requesting appointments

If you are interested in receiving service at our clinic, please use the REQUEST APPOINTMENT button to be contacted by a clinic staff member. Please note, these are appointment requests only. Requests made through the system are not confirmed appointment times until you have been contacted by a clinic manager.

The clinic manager returns calls for appointment requests on Thursdays and Saturdays. Your call with the clinic manager will allow our staff to ascertain if we are equipped to meet your needs. Once a clinic manager has verified our clinic is suitable for you, they assign you a therapist intern and schedule your intake.

Until your appointment is confirmed via phone by the clinic manager, your appointment does not exist in our system, you are not yet a client of CFTC, and will not be seen at the requested time.

Currently, telehealth sessions are offered Monday–Thursdays, and Saturdays during normal clinic business hours. We are closed on Fridays. In-person sessions are offered on Mondays, Tuesdays, and Saturdays. We do not take walk-ins.

The clinic closures align with TWU campus closures and services are not offered during breaks or inclement weather.

To make an appointment, please select the button below or call the Counseling and Family Therapy Clinic at 940-898-2600 to complete an initial phone intake.

If the clinic is closed, please leave your name, telephone number, and the best time to call you back. The clinic assistant or a clinic manager will call you back. If you prefer we DO NOT call you back, please indicate such in the voicemail.

Good Faith Estimate notice and No Surprises Act

Notice to clients and prospective clients:

Under the law, health care providers are required to give clients who do not have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate (GFE) for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your healthcare provider, and any other provider, for a Good Faith Estimate before you schedule a service, or at any time during treatment. If you receive a bill $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit


Finances should not be an insurmountable barrier to mental healthcare. We offer a sliding scale for affordability. Fees are assessed by income and range from $20.00 to $150.00 per session. Clients are required to submit proof of income. We do not accept insurance. Payments are expected the same day of services and credit cards are run the morning of the appointment. Payments are accepted through credit or debit cards only. Our clinic does not accept cash or checks. We charge a no-show fee in the full amount of the session if a client no-shows or cancels less than 24 hours in advance. We also charge a $30.00 fee if a credit or debit card fails to charge the day of services.

Page last updated 8:44 AM, March 25, 2022