When can I enroll?
You can enroll today!
When is the deadline to enroll?
It is important to note that you must enroll in Google 2-step verification before October 4, 2023.
Who has to enroll?
On October 4, 2023, two-factor authentication will be required and turned on for all faculty, staff and students that access Google Workspace.
What happens if I don’t enroll by the deadline?
If you are not enrolled by October 4, you will not be able to access your Google Workspace account, nor will you be able to access Canvas, LinkedIn Learning, and many other services that require Google authentication. You will need to call the Service Desk (940-898-3971) for assistance if you do not enroll by the deadline. Please enroll by the deadline to avoid any access issues.
Will I receive reminders?
Yes, you will receive reminder emails from Google requesting that you enroll in Google 2-step verification. Please do not ignore these emails.
What can I expect after I enroll?
Enrolling in Google 2-step verification does turn on 2-step verification for your entire TWU Google account. When you log into Google using your TWU Portal credentials, you will be asked for your second factor. This includes checking GMail, Google Drive or accessing other applications in Google Workspace.
If I already turned on Google 2-step verification, do I have to do it again?
If you have already enrolled in Google 2-step verification with your TWU email account, no further action is required.
If I already have Duo Security at TWU, do I have to have Google 2-step verification too?
Yes, Google 2-step verification protects different applications and systems.
What do I do if I lose my phone?
Report your missing device to the Technology Service Desk at 940-898-3971 as soon as possible. After verifying your identity, they can assist with account access.
What if I don't have a phone?
Google 2-step verification allows for the use of backup codes. Users can hold a limited amount of one-time-use codes at one time. Codes should never be shared. More information on how to use backup codes, see the Google help article for Signing in with Backup Codes.
What do I do if I have questions about enrolling?
If you have any questions, please call the Technology Service Desk at 940-898-3971.