Procedures for Academic / Administrative Complaints & Appeals of TWU Decisions

The review procedures outlined below are those which regularly apply to all students who seek review of decisions made within the University. Texas Woman’s University has traditionally guaranteed students every opportunity for a fair, prompt, and thorough review of complaints and appeals. It is the intention of the University to provide adequate internal review. It is the expectation of the University that students will follow the complaint and appeal procedure to completion before seeking external consideration.

Timeline for Complaints and Appeals

Each type of complaint or appeal below must be submitted via e-mail to each office in the order listed for that complaint or appeal topic, and students may discontinue the complaint or appeal at any level. Complaints or appeals at each level must be made via e-mail no later than ten days after the date of the original decision or decision at the previous level. The ten days for complaints or appeals at each level do not include weekends, holidays, or days between academic sessions. The faculty member or administrator receiving the complaint or appeal will respond via e-mail within ten days not including weekends, holidays, or days between academic sessions.

Sequence of Offices for Complaints and Appeals­

The sequence of offices a complaint/appeal should be sent to for consideration depends on the level of the student and the type of complaint being submitted. Please select the appropriate level from the options below to determine where a complaint/appeal needs to be sent.

Undergraduate Sequence of Offices for Complaints and Appeals

Graduate Sequence of Offices for Complaints and Appeals

Questions

Undergraduate students with questions about sequence for complaints or appeals, or issues that are not identified above, should contact the Office of Undergraduate Studies and Academic Partnerships (Undergraduate_Studies@twu.edu; 940/898-2738). Graduate students with questions or issues that are not identified above should contact the Graduate School (gradschool@twu.edu; 940/898-3415).

Page last updated 8:36 AM, March 24, 2022