Procedures for Academic / Administrative Complaints & Appeals of TWU Decisions
The review procedures outlined below are those which regularly apply to all students who seek review of decisions made within the University. Texas Woman’s University has traditionally guaranteed students every opportunity for a fair, prompt, and thorough review of complaints and appeals. It is the intention of the University to provide adequate internal review. It is the expectation of the University that students will follow the complaint and appeal procedure to completion before seeking external consideration.
Timeline for Complaints and Appeals
Each type of complaint or appeal below must be submitted via email to each office in the order listed for that complaint or appeal topic, and students may discontinue the complaint or appeal at any level. Complaints or appeals at each level must be made via email no later than ten days after the date of the original decision or decision at the previous level. The ten days for complaints or appeals at each level do not include weekends, holidays, or days between academic sessions. The faculty member or administrator receiving the complaint or appeal will respond via email within ten days not including weekends, holidays, or days between academic sessions.
Sequence of Offices for Complaints and Appeals
The sequence of offices a complaint/appeal should be sent to for consideration depends on the level of the student and the type of complaint being submitted. Please select the appropriate level from the options below to determine where a complaint/appeal needs to be sent.
Undergraduate students with questions about sequence for complaints or appeals, or issues that are not identified above, should contact the Office of Student Success (StudentSuccess@twu.edu; 940-898-3430).
Graduate students with questions or issues that are not identified above should contact the Graduate School (firstname.lastname@example.org; 940-898-3415).
Page last updated 3:14 PM, May 17, 2023