Meet Tessie, TWU’s newest chatbot

January 23, 2024— Denton — Named after an early university nickname, Tessie, the new chatbot hosted by the Center for Belonging and First-Generation Students (CBFGS), helps students navigate university life. 

Similar to other chatbots, Tessie operates based on a set of frequently asked questions. But interact with Tessie, and you’ll notice something different. 

“With our renewed mission to support experiences for first-generation students, Tessie serves as our department’s full-time receptionist—even when we are unavailable,” said Becky Rodriguez, Ph.D., executive director of the Center for Belonging and First-Generation Students. 

Tessie uses AI-enabled chat technology to communicate with any student who clicks on the CBFGS website and wants more information about a variety of topics. And the more questions students ask, the more Tessie learns. 

Tessie is available 24/7 and provides personalized support in a conversational tone. Live chat handoff enables staff to communicate with students in real-time when needed. 

In phase two of the roll-out, Tessie will send text messages directly to first-generation students. Messaging from Tessie will include reminders about financial aid deadlines, important dates and upcoming events. Eligible students will receive an email in the coming weeks with more details. 

If you have any questions, visit the CBFGS website and just ask Tessie!

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Page last updated 9:53 AM, July 30, 2024