Health Insurance Acceptance at Student Health Services

The Student Health Services clinic will file health insurance claims for patients.  We will file claims for in-network providers only (see below.) Insurance benefits can be filed for office visit charges, procedures, immunizations, lab tests.

The Student Health Center clinic is in-network with the following providers:

  • Blue Cross Blue Shield (PPO/POS)
  • Texas Woman’s University Student Health Insurance Plan- United Healthcare/AHP

The Student Health Center does not accept any HMO products or government programs (Medicare, Medicaid, or Tricare) at this time.

Patients should provide Student Health Services their insurance information prior to their first visit. When you call to make your appointment, please give your member ID number. Bring your insurance card to your visit.

Health Insurance Information (pdf)

Patients should call the customer service number on their insurance card if they have questions about their coverage and benefits at Student Health Services.  Patients should ask if they have any restrictions on what lab they can use.  TWU Student Health Services uses CPL (Clinical Pathology Laboratories) for all send out lab tests.

Students must bring their insurance card to every visit. By giving Student Health Services your insurance information, you are authorizing Health Services to file a claim with your insurance company for services rendered.

Cost of Services When Using Insurance Benefits

Your cost will be dependent on your plan benefits. Many plans offer 100% coverage for preventive services. TWU Student Health Services is required to collect co-pays, co-insurance or deductibles according to your insurance plan coverage.  Please see list of insurance terms below. Students who want to use their insurance benefits must provide their insurance information to Student Health Services before receiving services.

Patients student account will be billed when a claim is denied due to patient ineligibility, benefit limits, services are not covered, or when there is still a patient responsibility balance on the account.

Out of network patients may receive a detailed claim from the Cashier Department that can be used to submit to their insurance company for reimbursement.

Commonly Used Health Insurance Terms: For a more complete list of health insurance terms, visit the Department of Labors glossary of health coverage and medical terms.

Privacy Note

For students who are using their parent's health insurance, please be aware that your parent may receive a summary of your visit from the insurance company (called an Explanation of Benefits). The summary would show what services were received. If you have a privacy concern related to your visit, please call the Student Health Insurance specialist at 940.898.3846 to discuss your options prior to receiving care. You have the option to pay at the time of services and not use your insurance.

Page last updated 4:30 PM, March 17, 2021