FAQs

The Ethics and Compliance Hotline provides confidential options for the TWU Community to report suspected wrongdoing in a manner that preserves anonymity and assures non-retaliation. The Hotline is operated by an external company not affiliated with TWU and is available 24 hours a day, 365 days a year.

If you suspect a member of the TWU Community is behaving illegally or unethically, please speak up and report your concerns. Any member of the TWU Community may report a situation or conduct they believe violates a law, regulation, or University policy. Examples of reportable concerns include illegal or fraudulent activity, financial misstatements or irregularities, conflicts of interest, unethical conduct, or violations of laws, rules, regulations, policies, or procedures. If you have questions as to whether an action is reportable or not, please contact your supervisor or the Director of Compliance.

The Ethics and Compliance Hotline is managed by an external company called Lighthouse Services. Lighthouse Services' reporting system is available 24/7, and is confidential and anonymous.

Report Online:

Available in English and Spanish: Lighthouse Services

Report by Phone:

English: 844-406-0004

Spanish: 800-216-1288

Report by Email:

reports@lighthouse-services.com *You must include TWU in the report and we encourage you to use the Report Online option above in lieu of emailing.

Examples of reportable violations include illegal or fraudulent activity, financial misstatements or irregularities, conflicts of interest, unethical conduct, and violations of laws, rules or regulations. If you have questions as to whether an action is reportable or not, please contact the Office of Compliance.

Yes. You may choose to report anonymously and the information you provide will be treated as confidential to the extent permitted by law. Please note, when reporters choose to remain anonymous to TWU, University officials are not able to directly communicate with the reporters and any such communication is limited in scope and nature.

Additionally, you are encouraged to provide as much information as possible in making your initial report. Failure to provide adequate information may hinder our ability to fully investigate claims. Reports with minimal information or no follow-up information may be closed without the initiation of an investigation.

Yes, TWU Regent Policy B.20020: Reporting Suspected Wrongdoing and Protection from Retaliation and state law prohibit retaliation against anyone who in good faith reports an instance of suspected wrongdoing.

Reports are sent from the external company to the Office of Compliance. The Office of Compliance will review the report in consultation with the Office of General Counsel to determine next steps. The Office of Compliance will coordinate the forwarding and tracking of the concern, up to resolution. The Office of Compliance will provide updates to the reporter as necessary.

Violent crimes, breaking and entering, or burglary: Call 911 or TWU Police Department 940-898-2911

Medical emergencies: Call 911 or TWU Police Department 940-898-2911

Fire: Call 911 or TWU Police Department 940-898-2911

Employee and supervisor disputes: Contact the Director of Human Resources, Phone 940-898-3563

Equal Employment Opportunity matters: Contact the Director of Human Resources, Phone 940-898-3563

Hazardous waste spills: Call Environmental Health and Safety 940-898-4001