U.S. Bank Frequently Asked Questions

Activate Your TWU U.S. Bank Card

We recommend activating online.  If activating by phone, you will need an Activation Code.  Your Activation Code is:

• The last 4 digits of your Person Number
• Find your Person Number in Oracle Cloud: Me, then My Activity Center
• If your Person Number is less than 4 digits, add 0’s at the start. For example, Person Number of ‘123’ Activation Code would be ‘0123’
• If your Person Number is more than 5 digits, only use the last 4 digits.  For example, Person Number of '12345' Activation Code would be '2345'

Once you receive and activate your U.S. Bank Card, you may begin using it immediately.  Please note that if you are using a PCard and you have used your Citibank Card for the statement period, you will have a second statement for your U.S. Bank Card. 

For example, you used your Citibank PCard to make a purchase on October 10th and then used your U.S. Bank Card to make a purchase on October 20th.  You will have two statements for the statement period of 10/04 - 11/03 and both will need to be reconciled, approved, and submitted in Concur.

You should stop using your Citibank Card as soon as your U.S. Bank Card is issued and activated.  Please make sure to update all websites where your Citibank information is stored to the new U.S. Bank Card information.  

For travel that is already booked on the Citibank Card, please update any hotel reservations to the U.S. Bank Card.  Transactions that are already complete (airfare or registrations) do not require an update.

Your U.S. Bank PCard will be automatically assigned to you in Concur.  To add your U.S. Bank Travel Card in Concur - How to Add Your Travel Card in Concur

Yes, your Citibank Travel Card will still be active in October and November.  Citibank cards will remain active during the transition.  Citibank cards will be closed Thursday, December 4th. 

Once Citibank Cards are closed, you may destroy the Citibank Card.  You may also provide your Citibank card to us when you pick up your U.S. Bank Card and we will destroy on your behalf.

Current Citibank cardholders will receive a new U.S. Bank Card if all requirements for receiving a U.S. Bank Card are met.  Current cardholders do not need to submit a Request in Concur for a U.S. Bank Card. 

Yes.  A Request in Concur is required if you did not previously have a Citibank Card.  See below for instructions on how to request a card in Concur. 

How to Request an Individual PCard or Travel Card

How to Request a Department PCard

If you did not pick up your U.S. Bank Card during the prior distribution times, we will be reaching out to you separately for instructions on how to receive your U.S. Bank Card. Please note that we are no longer available for in-person pick up. 

The billing cycle is the same for U.S. Bank PCards: it begins on the 4th of each month and ends on the 3rd of the following month.

The billing address is the same for U.S. Bank:

Texas Woman’s University
304 Administration Drive
Attn: Financial Services
Denton, TX 76209-2098

U.S. Bank PCards have a standard single purchase limit of $3,500 per vendor per day.  The monthly credit limit for PCards is $15,000.  To raise or lower these amounts, a Request in Concur must be submitted and approved.

U.S. Bank Travel Cards do not have a standard single purchase limit.  The monthly credit limit for Travel Cards is $4,000.  To raise or lower these amounts, a Request in Concur must be submitted and approved.

U.S. Bank's customer service is available 24 hours at 800-344-5696.  You may also submit a Credit Card Services ticket.

Your U.S. Bank Card Verification Code is:

• The last 4 digits of your Person Number
• Find your Person Number in Oracle Cloud: Me, then My Activity Center
• If your Person Number is less than 4 digits, add 0’s at the start. For example, Person Number of ‘123’ Verification Code would be ‘0123’
• If your Person Number is more than 5 digits, only use the last 4 digits.  For example, Person Number of '12345' Verification Code would be '2345'

Yes, U.S. Bank has an online portal called Access Online where you can review your purchases online.  After you have activated your U.S. Bank Card, follow the steps below to register your account in Access Online.

Register Your Account in U.S. Bank Access Online

1. Go to access.usbank.com
2. Enter TXWU in the Organization Short Name Field
3. Type your 16-digit credit card number without spaces or dashes in the Account Number Field
4. Select the Month and Year your credit card expires
5. Click Send a Code.  A passcode will be sent to your TWU email address and you will be able to finish registering your account.  To register additional accounts, go to My Personal Information.