Lawrencia B. Lockhart ’15
Lawrencia Lockhart earned her MBA from Texas Woman’s University in 2015. She chose to attend TWU because she believed in their purpose of educating a woman and empowering the world. With her career goals in mind, Lockhart found TWU affordable with professors who were caring and dedicated to her success and the success of every student. Lockhart is currently a Senior Customer Advocate for Liberty Mutual where she enjoys her role handling complex regulatory claims, complaints involving various stakeholders, while also acting as a subject-matter expert on claims when responding to state insurance departments.
What do you enjoy about your current position/profession? In my current role, I enjoy being the last set of eyes to review a customer’s concern to ensure the claim file is compliant. It is a joy to find additional coverage for a customer when their home or vehicle was destroyed.
What is a professional highlight of your career, either where you currently work or in the past? A professional highlight for me is when I worked in management. I enjoyed giving others new opportunities while also coaching and providing them feedback. It was self-rewarding to watch someone from my team grow and advance within the company to their ideal role.
What characteristics do you look for when hiring people into your workplace? The top characteristics I look for in a new hire are their communication skills, eagerness to learn, dependability, and whether they are ambitious and self-motivated.
What is your favorite TWU memory? My favorite memory at TWU was my capstone project. My team members and I worked countless hours, putting together an amazing end of the year project. Several of us are still great friends today.
Did a TWU professor inspire you? Who was that and how was that person inspirational? I was inspired by Professor David Shore. In Professor Shore’s class, we had to do our elevator speech in front of the class while being recorded. After the speech, we received immediate feedback from him and the class. Because of Professor Shore, he inspired me to be comfortable when presenting in front of large groups and taught us the art of negotiating salaries.
What advice do you have for college students hoping to succeed professionally? Be patient with yourself, as you may not land your dream job immediately after school; however, stay humble and focused. In every career opportunity, there is a valuable skill set you can learn that will aid you in getting closer to your ideal position.
What makes an effective leader? An effective leader is a great communicator, someone who behaves with integrity, empowers others and takes ownership and accountability. An effective leader also has the ability to make a decision while realizing the impact it may have on others.
What do you enjoy doing in your free time? I enjoy traveling, blogging, learning, shopping, spending time with family and friends, and writing. I released my first book a couple months ago, entitled, Things I Learned Before I Turned 31. My book is available exclusively on Amazon.
Page last updated 1:17 PM, July 26, 2022