Tk20 Support
TWU Support
940-898-2208
Monday-Friday
tk20@twu.edu
Available 8 a.m.-5 p.m.
Watermark Support
800-311-5656
Best for help with completing an activity
Monday-Thursday 8 am.-9 p.m.
Friday 8 a.m.-7 p.m., and Sunday 5-10 p.m. (Eastern)
support@watermarkinsights.com
Responses within a few hours
Available 24/7
Best Practices for Communicating with Client Support
The more information you can provide, the better. When emailing, please provide:
- The name of the institution and the URL: Texas Woman’s University (www.twu.edu)
- Full name and PID of user(s) experiencing the issue
- Exact name of Assignment, Survey, Binder, etc.
- Expected action and actual result
- Your Internet browser information or the browser information for the user experiencing the issue
- Provide screen shots or videos of the issue if possible
Page last updated 4:56 PM, November 2, 2021