Tk20 Support

TWU Support

940-898-2208
Monday-Friday
tk20@twu.edu 
Available 8 a.m.-5 p.m.

Watermark Support

800-311-5656
Best for help with completing an activity
Monday-Thursday 8 am.-9 p.m.
Friday 8 a.m.-7 p.m., and Sunday 5-10 p.m. (Eastern)

support@watermarkinsights.com
Responses within a few hours
Available 24/7

Best Practices for Communicating with Client Support

The more information you can provide, the better. When emailing, please provide:

  • The name of the institution and the URL: Texas Woman’s University (www.twu.edu)
  • Full name and PID of user(s) experiencing the issue
  • Exact name of Assignment, Survey, Binder, etc.
  • Expected action and actual result
  • Your Internet browser information or the browser information for the user experiencing the issue
  • Provide screen shots or videos of the issue if possible

Page last updated 8:46 AM, August 30, 2019