Coronavirus (COVID-19) Updates

Student Health Services will provide updates on the Coronavirus (COVID-19) as they become available. See below for answers to frequently asked questions.

You can find updates on the Texas Woman’s University Coronavirus page.

COVID-19 Frequently Asked Questions

General Information

What services are offered at Student Health Services during this time?

At this time, SHS is operating under normal business hours: Monday – Friday, 8am – 5pm. Hours and availability of certain services may be limited or change depending on staff availability during the COVID-19 response.

The below services are available to students:

Medical Visits

To make an appointment at SHS, call ahead at 940.898.3826. If you are experiencing any high-risk symptoms (fever, cough, shortness of breath/difficulty breathing, loss of taste/smell, chest pain), you may web book a telemedicine appointment with a clinician.

  • Telemedicine appointments are available for students who are physically located in the state of Texas. Telemedicine appointments are available for a variety of patient complaints, and can be scheduled by appointment at 940.898.3826.
  • SHS now offers COVID-19 testing. The following tests are available:
    • PCR (molecular) testing: to detect an active COVID-19 infection
    • Rapid Antigen Testing: to detect an active COVID-19 infection

Insurance may reimburse for this testing, so students should bring their insurance ID card or submit to insurance@twu.edu and note date and time of appointment in the email.

Additional Services

Immunization Compliance Services

Insurance

What additional resources are available for students at this time?

For students needing assistance after normal business hours or holiday campus closings, the following services are available.

Medical Care: Remote Access to Licensed Medical Doctors with HealthiestYou (pdf)

Mental Health: Student Assistance Program Overview (pdf)

Student Health Services Health Promotion Online Health Hub

  • Academic HealthPlans is offering a Student Assistance Program (SAP) to all Texas Woman’s University students, regardless if they are enrolled in the TWU student health insurance plan. The SAP provides a 24/7 Care Center staffed by qualified and experienced professionals, life and wellbeing resources, and a variety of health/wellness resources and tools. Company code is AHP1.
  • Emotional-Support Help Line for students with anxiety or stress due to COVID-19.
    • Access to specially trained mental health specialists through Optum’s toll-free help line number, 866-342-6892, open 24/7
    • Service is free of charge and open to anyone.

What is the latest information regarding the Coronavirus as is relates to Texas Woman’s University?

Texas Woman’s University continues to work with governmental agencies, professional health and security organizations, and our academic partners to monitor worldwide coronavirus developments. Please see the latest developments at the TWU coronavirus page.

If I am concerned that I may have COVID-19, should I go to Student Health Services?

  • Call your healthcare provider in advance. Please do not show up at a clinic, urgent care or other healthcare facility without calling first. Your provider may need to take special measures to protect other people in the clinic.
  • Depending on your primary complaint, telemedicine may be available for you. Telemedicine enables you to consult a provider from home. Check with your health insurance provider, or call SHS at 940.898.3826 to schedule an appointment.
    • If you are a student enrolled in the TWU Student Health Insurance plan, MD Live is available for you (a medical visit copay applies).
  • If you have symptoms such as a cough, fever, or other respiratory problems, contact your primary care doctor first. Do not go to an emergency room. Emergency rooms need to be able to serve those with the most critical needs.

What preventive actions can students take at this time?

  • Wash hands often for 20 seconds and encourage others to do the same. Use hand sanitizer with at least 60% alcohol if soap and water are unavailable.
  • Wear a cloth face covering in public and during any gatherings.
  • Cover coughs and sneezes with a tissue, then throw the tissue away.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Disinfect surfaces, buttons, handles, knobs, and other places touched often.
  • Stay six feet apart from others.
  • Avoid close contact with people who are sick.

What Holiday gathering travel risks should I consider?

Social gatherings among family and friends are a significant contributor to the spread of COVID-19. Anyone that does not live in your household can potentially expose you to COVID-19. The holidays are a time for gathering, but with COVID-19 transmission increasing across the United States, the risk of being exposed to infection during a gathering is greater. Everyone should carefully consider the risks of traveling and gathering with family and friends and determine whether plans should be adjusted during this pandemic. Information about how to assess risk and safely plan for social gatherings is included below.

  • Location: an indoor location, a small space, a crowded or poorly ventilated space all increase risk of exposure to COVID-19.
  • Time: the longer the time spent in a space or around people, the higher the risk of exposure to COVID-19.
  • Number: the larger the number of people attending the event, the higher the risk if exposure to COVID-19; the greater the number of people attending from areas with higher COVID-19 transmission, the higher the risk.
  • Activity: Events that include eating, drinking, dancing, close interaction, singing or shouting increase risk if exposure to COVID-19

Tips for Social Gathering

  • Families with elderly members or persons with chronic medical conditions should avoid gathering with persons outside their household; consider virtual gatherings with extended family
  • If inviting friends or family that are not part of your household, have everyone wear a face mask while together; have extra face masks should someone forget to bring a face mask
  • Plan to spend part of the gathering outdoors to decrease the time indoors
  • Invite some of your friends or family to gather at different times of the same day or on different days to reduce the total number of people who will be together at one time
  • Avoid inviting so many people that the space will be crowded—allow for more room to physically distance
  • Greet each other verbally rather than with handshakes and hugs
  • Keep face masks on unless eating or drinking
  • Dine outdoors if possible
  • Plan to seat persons from the same household together and physically distanced from others when dining
  • Have persons attending the gathering bring prepared food items to decrease the amount of time people will be cooking together
  • All persons cooking or preparing food should wear face masks and wash hands often
  • Assign a group of people to serve the food to others
  • Use disposable plates, glasses and utensils
  • Serve snacks that are pre-packaged rather than self-serve

Tips for Traveling Safely

  • Avoid traveling by plane, bus or train because of potential for exposure to COVID-19
  • If traveling by plane, bus or train, wear a face mask throughout travel; physically distance as much as possible; use hand sanitizer often; avoid eating or drinking while traveling because it requires removing your face mask
  • If traveling by personal vehicle, take food or drinks to eat during the trip; use drive-throughs to pick up food to eat in your vehicle; avoid dining in restaurants; wear a face mask when inside stores or gas stations; use hand sanitizer when back in your vehicle
  • If riding in a car or taxi with persons who are not part of your household, everyone should wear a face mask

Hotel Stays

  • Wear masks when not in your room
  • Avoid dining in the restaurant
  • Consider outdoor dining, room service or pick up food to eat in your hotel room
  • Avoid the bar and any other areas of the hotel if crowded
  • Wait for an empty elevator or use the stairs
  • Wipe down high-touch devices or surfaces with a disinfectant wipe

 

Patient Care Services

What kind of COVID tests are being offered?

SHS COVID tests: SHS offers three different types of COVID tests available to students.

  • A nasal swab/PCR test to determine an active COVID-19 infection.
  • A nasal swab/Rapid Antigen test to determine an active COVID-19 infection.
  • An antibody blood/serology test to determine the likelihood of a previous COVID-19 infection.

Which test should I choose?

The Mobile Go Get Tested COVID tests are available to all students, faculty and staff free of charge. These tests use a mouth swab to detect an active COVID infection.

The SHS COVID tests are available to all students and identified surveillance testing faculty and staff, insurance will be billed for these tests. Insurance may cover the cost in full, but it is encouraged to check with your insurance provider before scheduling the test. An SHS medical provider will follow up with the student patients and assist in his/her care before and after results are available, and will be able to answer any questions the individual may have regarding COVID-19.

If I think I have been exposed to COVID, when should I be tested?

The incubation period for COVID can be 5-14 days. Waiting until at least day three after exposure will increase the reliability of the test. While awaiting your testing date/time, please follow the CDC guidelines regarding what to do if you are sick/think you may be sick.

How effective are the COVID tests?

PCR tests are approximately 90% accurate. PCR tests are most accurate at day 5-7 after a confirmed close contact with an infected individual.

It is recommended, those exhibiting COVID-19 symptoms should follow all rapid antigen testing yielding negative results with a PCR confirmatory test.

Where can I get a COVID test?

SHS COVID tests are available within Student Health Services. Within the clinic, low risk patient testing is performed in a clean room with enhanced disinfection while maintaining at least a 6-foot physical distance from staff and other patients.

Mobile Testing Site on Denton campus - November 16th-20th and November 30th-Dec4th. Register at the Go Get Tested website. Testing code: TWU

Students with health insurance contact your health insurance provider for testing resources. Uninsured students check with your local health department for testing resources.

Who is able to utilize the COVID testing at Student Health Services?

All currently enrolled students are eligible for testing with SHS.

Can I be tested more than once?

You can be tested for COVID more than once, if needed.

When is testing available?

SHS COVID testing is available Monday-Friday, 8am-4:15pm by appointment only.

Free Mobile COVID testing with Go Get Tested is available November 16-20 and November 30-December 4. Registration preferred with testing code: TWU.

What should I do if I become sick/exposed?

If you are sick and/or had a potential exposure to COVID, visit the Texas Woman’s University coronavirus page for detailed guidance.

  1. Stay home when sick or after possible exposure
  2. Get tested for COVID-19
  3. Complete the COVID-19 Self Reporting Form
  4. Notify appropriate campus members
  5. Self-monitor and get support
  6. Follow guidance from your medical provider or contact tracer on when to discontinue isolation or quarantine.

Who should I contact if I have questions?

For general questions regarding SHS COVID symptoms and testing, please contact SHS Patient Services at TWU Patient Portal or 940.898.3826.

For questions regarding the COVID reporting process, contact risk@twu.edu.

 

Cost

Is there a cost for COVID testing?

SHS COVID tests: There is a charge associated with SHS testing, yet insurance may reimburse fully or partially for the cost of the test. Please contact Student Health Services at 940.898.3826 for more information.

 

Symptoms

If I have COVID symptoms, should I get tested?

SHS COVID tests are available for symptomatic and asymptomatic patients. Please note that symptoms may be due to influenza or other respiratory illnesses. If you are experiencing symptoms, it is recommended that you consider making an appointment with a medical provider. Appointments can be made with TWU SHS at 940.898.3826.

What should I do if I think I may be positive and am awaiting results?

Stay home after your last contact with a person who has COVID-19 or experiencing symptoms.

Watch for fever (100.4), cough, shortness of breath or other symptoms of COVID-19.

If possible, stay away from others especially people who are at high risk for getting sick from COVID-19.

Follow guidance from medical provider or contact tracer on release from isolation or quarantine.

 

What to Expect

What will the testing process look like?

SHS COVID Testing: SHS Medical staff will administer an anterior nasal swab collection that involves inserting a small swab into each nostril and the entire process typically takes less than 5 minutes.

For Free Mobile COVID Testing: First, register online to get a testing time window. You should check in at the testing site during your testing window. At the testing site, you will enter the testing area for the mouth swab. When you arrive at the testing site, a number of physical controls have been implemented to ensure your safety. Every individual is physically distanced by six or more feet if there is a line and every individual must wear face covering unless they are actively testing. The 6 feet separation is maintained and monitored during the whole process. The entire collection process typically takes 5-10 minutes.

 

Results

How long do results take, and how can I access them?

SHS COVID Testing: Results take 36-48 hours during the week, but there may be a delay on tests done late in the day on Fridays. Results will be sent to you from an SHS medical provider via secure message on the Patient Portal.

If you have not received your results within 72 hours after your test date/time, confirm that the contact information included when you registered for a testing window is accurate. If your contact information is correct, please contact SHS Patient Services at 940.898.3826.

Free Mobile COVID Testing: Results take 36-48 hours during the week, but there may be a delay on tests done late in the day on Fridays. Results are sent to the email or phone number you provided during registration, and will be sent from Go Get Tested.

What happens if I receive a positive test result?

If you receive a positive test result, you will be contacted by an SHS medical provider via secure message. This message will provide you with medical information and links to campus support services; the provider can also answer any questions or address any concerns you may have.

Seek emergency medical care immediately if you show any of these signs: trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, bluish lips or face.

For now, stay in isolation in your residence and away from other people. Follow the CDC guidance for home isolation. Representatives from TWU Risk Management may be contacting you soon. Their number may indicate "unknown" on the phone, but it should still be answered. They will give you more information about isolation duration and ask about any close contacts. Gather the following information to have ready when they contact you: how you may have been exposed, recent attendance at events (gyms, bars, salons, events such as houses of worship, sporting events, and classes), household members, and close contacts (less than 6 feet for a cumulative total of 15 minutes in 24 hours).

You are required to self-report to the university through the COVID Reporting Portal. This act of Selfless Service will help the university to understand and control the virus on campus and give you help through the Division of Student Life.

What happen is I receive a negative result?

If you tested negative but had a confirmed close contact (less than 6 feet for a cumulative total of 15 minutes in 24 hours) with an individual who has an active case of COVID, it is recommended you quarantine and stay home for 14 days since last contact.

Page last updated 1:59 PM, November 12, 2020