Common Questions

Error message received when trying to pull up the site to apply:

Clear the cache history on your computer.

How do I register and/or apply for a job?

External Candidates: https://careers.twu.edu

Current Employees: (not student employees)

Log into Phoenix with employee user name and password

Locate on the left side of the screen and click on TWU Employee Self- Service

From the drop-down list, locate and click on – Search/Apply for Positions

On the top right corner of the screen, there are three tabs. Select the My Account tab

You will be able to add information to your application and attach documents (Résumé and Cover Letter).

ROOT ERROR MESSAGE: Why did I receive an error message after I tried to save my completed online application?

The applicant tracking system will not save all completed fields if the information isn't saved every 10-15 minutes while registering and applying for the first time. 

• It is best to copy and paste information from a word document such as professional references and employment history.
• Save the information at least every 10-15 minutes to keep your information and not receive the error message.
• Once the application is completed, log out of the system.

Go to the TWU Careers site and log in with your user name and password and apply for staff jobs.

How do I view the posted positions once I register my new TWU Careers account?

External Candidates: At the job search screen, highlight a category or several categories at once.

Click on the Search button to view the job postings on the screen. 

Current Employees (not student employees): Locate on the left side of the screen and click on TWU Employee Self- Service

From the drop-down list, locate and click on – Search/Apply for Positions

If you would like to search for jobs first, click on the tab Job Search

Select a job category and click on the Go button to view all posted positions by category at the bottom of the page.

Can I change my login ID and email address I used to register?

You may change your password only. 

Can I apply for a job now, and upload my resume and cover letter later?

During the initial registration process, we strongly suggest you upload your resume, if you have one or a resume will be created for you. Once a candidate applies, the hiring manager/search committee has access to your information immediately. Applicants may log into their account at any time and upload a resume and/or cover letter.

Do I always have to register each time I want to apply online?

Applicants only need to register once. You may log into the system at any time to update your personal information. 

I added a job to my wish list, but now I am unable to apply.

It is possible the hiring department/manager determined that the position had a sufficient applicant pool; therefore, they placed the position on hold and are not accepting additional applications or the position was recently filled.

Can I change my login ID and email address I used to register?

You may change your password only

What do I enter as the end date for my current job?

If you are still working at your current position/job you may leave the field blank.

Once I’ve submitted my application/resume, when will I be contacted?

If you are selected for an interview (telephone, Skype, on-campus), you will be contacted directly by the hiring department manager or their designee. Please allow 3 weeks to be contacted or to see a change in your application status.

How long does the application review process take?

The application process varies by department. Please continue to review your application status for updates.

What is the status of my application?

Log into the TWU Careers account created and review notifications on your home page. If your application status has changed, you will receive a notification from the system. If you have applied for numerous positions, you may need to click on “Full List”. 

My Application Status hasn’t changed yet.  What does that mean?

1. The hiring manager/department has not yet reviewed your application.
2. The hiring manager/department has reviewed your application but has not begun the interview process.
3. The position has been filled. If this is the case, your application status will be updated.

What does the Application Status column mean?

Active Application: Your application has been successfully submitted and is in the review process. 

Application Reviewed/Not Qualified or Application Reviewed/Not Considered: The search committee reviewed your application and will not contact you for an interview.

Phone Screened/Not Selected for Interview: The search committee reviewed your application and conducted a telephone interview. Based on the telephone interview and other applications, you were not selected for an on-campus interview.

Interviewed/Not Selected: Although you met the basic qualifications of the position, a different candidate was selected for the vacancy.

Are all applicants interviewed?

No. The hiring department/search committee will review applications and determine which candidates best match the requirements of the position. 

HR Recruitment contact information:

Myrna Flores, Manager of Recruitment, at mflores@twu.edu or 940-898-3557

Faculty inquiries only: Julio Ramón, HR Manager, at jramon@twu.edu or 940-898-3311

Lisa Taylor, Sr. HR Generalist, at ltaylor16@twu.edu or 940-898-3554