Disputes

Office of the Ombudsman

Effective July 1, 2000, the U.S. Department of Education, Office of the Ombudsman, was established to assist borrowers that have disputed the terms of their William D. Ford Federal Direct Loan, Federal Family Education Loan or Federal Perkins Loan in writing and the institution has not resolved the dispute. The Ombudsman can be contacted at the following address:

U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633

Online assistance: https://studentaid.gov/sa/repay-loans/disputes/prepare
Phone: 877-557-2575
Fax: 202-275-0549