Have Questions? Send Email to: ill@mail.twu.edu
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Registering
Q: Why do I need to register for a library account?
A: You will need to use the Register for Library
Services form to get a library account. You need a library account to request an
interlibrary loan and renew materials online.
Q: What if I already have a library account?
A: Use the TWU
Libraries ILL Form to request items not owned by the libraries.
Q: What if I am having trouble logging in to my library account?
A: If you receive an error message or are having difficulty logging in
please contact Circulation at (940) 898-3719 or via email at circ@mail.twu.edu
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Costs
Q: What Does It Cost?
A: Most periodical/journal article photocopies and books provided or
lent by other lending libraries are usually available at no charge. Occasionally, some
requested material cannot be obtained without cost. Some libraries charge for their
photocopying and lending services and these charges generally range between $10 and $25.
If your request cannot be filled without charge, you will be notified.
You are responsible for all interlibrary loan charges that you agree to pay, even if the
material arrives after the date by which it is needed, or if the material is never picked
up.
Charges are posted to your library account. You can pay by check, credit card, or money
order when requested material is picked up or when you receive a fine/fee
notice.
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Materials
Q: How Long Can I Keep Interlibrary Loan Materials?
A:
- Copies are yours to keep.
- The due date for loaned material is set by the lending library and will be indicated
on the ILL sleeve on your book. The loan period begins when the book arrives at this
library - not when you receive it.
- The due dates cannot be Extended and the items cannot be Renewed by the TWU Library.
Please plan to use loaned materials during the time they are available to you.
- Overdue fines for Interlibrary Loan Materials are $1 per day.
- ILL materials are subject to recall by the lending library, which changes your due
date. Overdue fines for recalled ILL materials are $2 per day. Email notification of
recalled materials will be sent to you TWU email address.
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Pickup
Q: How Will I Know When My Materials Have Arrived?
A: A notification will be sent to your TWU email account when your
materials arrive. You will also be notified when requests are cancelled. The reason for
the cancellation is specified.
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User Responsibilities
Q: What are my responsibilities as a user?
A:
- You are responsible for ILL materials from the time you receive the material (or it
is sent to you) until they are returned. If the material is lost or damaged while in your
possession, you must pay any repair, replacement, or processing fees which the lending
library charges.
- Always return ILL materials to a TWU library. Do not return to the lending
library.
- Return ILL materials to any TWU campus library or mail to:
Texas Woman’s University Libraries
Interlibrary Loan
P.O. Box 425528
304 Administration Drive
Denton, TX 76204-5528
Please return ILL material with the identifying ILL sleeve
- Failure to return materials on time jeopardizes the TWU Library's ability to borrow
in the future.
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Renewal
Q: What About Renewals?
A: Interlibrary loan materials are not renewable. The due date is set by
the lending library, not TWU. Please plan to use loaned materials during the time they
are available to you.
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Requesting
Q: What is Interlibrary Loan?
A:The TWU Interlibrary Loan Service is designed to help TWU faculty and
students acquire research materials unavailable in the TWU Libraries. The library acts as
an agent in obtaining these materials on loan or in photocopy from any of over 16,000
other libraries. The service also may be used to request copies of items located at only
one of the TWU campus libraries but needed by someone at another TWU campus.
Q: Who Can Use Interlibrary Loan?
A: Currently registered students, faculty, and staff of any Texas Woman's University campus may submit requests for materials.
Interlibrary loan is NOT provided for TWU Libraries Courtesy card holders or other
non-TWU individuals.
Q: What Can Be Requested Through Interlibrary Loan?
A: Books (except those listed below)
Copies of journal, magazine, and newspaper articles (within the restrictions
copyright)
Government Documents
Conference Proceedings and transactions
Theses and Dissertations
Q: What Cannot Be Requested Through Interlibrary Loan?
A:
- Materials to place on Reserve
- Reference works
- Textbooks
- Rare books and other fragile or bulky items
- Entire issues of journals
- Computer software
- Audio-visual materials (sound recordings, DVD's, videos)
Q: How Long Does It Take?
A: Loan request average 2-3 weeks, while copy requests average one week.
However there is no control over how long another library will take to fill a request. Be
sure to submit requests well in advance of need to avoid disappointment. Some requests
that are difficult to fill may take longer.
Q: How Do I Make An Interlibrary Loan Request?
A: Interlibrary loan requests for books and periodical/journal articles
may be submitted via TWU
Libraries ILL Form by all members of the TWU Denton, Dallas and Houston
campuses. You will need to login to your library account in order to access this form.
You can also place requests directly from database articles by using the
"Find Full Text" option, and if no full text is available, choosing
"Submit Interlibrary Loan Request." This is available in
most databases offered by the TWU Libraries.
Q: How Do I Fill Out The Interlibrary Loan Request Form?
A: Following these simple rules will speed the processing of your
interlibrary loan request:
- Be sure to fill out the form completely and clearly. Only one request per form.
- A complete citation is helpful. If a field is required and you
don't know, use
"unkown." If you do not provide all the information needed
to process your request, it will be returned to you for clarification and this will delay
your request.
- Do not use abbreviations for anything that is written out in full in your source. If
the source uses abbreviations, copy them exactly as they appear.
- Indicate the source of your reference, e.g., ERIC, PsychInfo, etc. This will help ILL
staff if there is a question about your request.
Q: What Happens To My Request?
A: Your request will be checked for accuracy and then entered into the
Interlibrary Loan Subsystem of OCLC, the online bibliographic database which provides us
with nationwide holdings information for books and journals. Five potential lenders will
be selected based upon the ILL Code protocols and our knowledge of who can provide you
with the best service. The system automatically polls each lender until a positive
response is received. The lending library will send your material to the TWU Library for
processing via U.S. Mail or ariel transmission (via the internet) of photocopied material
or other possible means delivery.
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