ID Services

Your Pioneer Card is an important part of your student experience! It grants you access to facilities, your meal plan, TWU events, and more. Here are some of the many uses for your Pioneer Card:

• Access to the Fit and Rec Center
• Using the Student Health Center
• Checking out Library resources
• Access to your residence hall, meal plan, and Dining Dollars
• Checking into TWU events like the Block Party
• Using computer labs around campus
• Class attendance
• Access to the indoor pool in Pioneer Hall

New faculty and staff may obtain an ID card after being entered into the Human Resources system. You need to set up your Pioneer Portal before you are able to get your ID.

If you need access to a door or area, your supervisor can submit an access request through the Service Center. 

If you lose your ID card, you can visit the ID Services office to get a replacement. There will be a $25 fee for the new card. You can pay with cash, card, or have it charged to your TWU account (this option is only available to students). Apple Pay is also accepted. Make sure you have your TWU ID number on hand so our staff can find your account!

There is also an option in the GET app to mark your card as lost, which deactivates it. If you find your card, stop by our office and we can reactivate it for you.

Please note, if you find your old card after purchasing a replacement, we cannot issue a refund or reactivate the old card.

The GET app is your digital TWU ID card! You can use the GET app to add Dining Dollars, check your account balance, and deactivate your ID if you lose it. Find out more about the GET app.

You need an unexpired government-issued ID (like a driver's license or passport) and your TWU ID number, which can be found in your Pioneer Portal.

No, you do not need to make an appointment to get your ID. Stop by anytime during our business hours (M-F 8-5).

We are open Monday through Friday, 8 a.m. to 5 p.m.

Your TWU ID number is a 9-digit number that starts with a 9.An example of your TWU ID number, as found in your Pioneer Portal, is shown below:

That's okay! We can also look you up by your Student ID (7 digit number), or the first part of your email (jdoe45). However, your TWU ID number is preferred. We cannot give out any ID numbers over the phone.

No, your first replacement is $25. You can pay with cash, card, or have it charged to your TWU account (this option is only available for students). Apple Pay is also accepted.