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If you are new to the Blackboard Content Management System, you may want to spend some time in this section. The Distance Education Group has developed several training tools that will help you start learning your way around in Blackboard. Additionally, this section contains Tips for Success in Blackboard that will help you avoid costly and time-consuming mistakes later on in the course.

Blackboard Sample Course

TWU's Distance Education staff have put together a sample Blackboard Course that you can log into from the Blackboard Login Page. To see the sample course simply use the following credentials

  • Username = online
  • Password = online

In the sample course, you can experience taking a quiz, posting a discussion board thread, and submitting an assignment among other typical course activities. You'll also have the opportunity to learn how to access your grades and communicate with your classmates via email. The sample course is a great starting point for getting familiar with the Blackboard interface you will be using in all of your online courses.

DE Guide for Online Courses

The Distance Education Guide for Online Courses is a comprehensive learning tool located on the TWU website at the following URL: The guide contains menu and submenu items relating not just to Blackboard, but to TWU support services and more. Menu items in the guide include:

  • Blackboard
  • Library Services
  • Support Services
  • Strategies for Success
  • Connect with TWU
  • Glossary
  • Contacts
  • Distance Education

Each of the sections contain information that will help you become a successful distance learner!

Blackboard Video Demos

Here is a link to a series of short videos demonstrating how to use various tools within Blackboard:

Blackboard Student Support Index

The material at this URL: was prepared by DE's Instructional Design Team. You will find step-by-step instructions on using many of the tools in Bb including blogs, personalizing your Bb page with colors and modules, and much more.

Test Taking Tips

Click on this link for the Tip Sheet on Test Taking in Blackboard 9:

A Word About File Names

File naming conventions are critical when working in Blackboard. To ensure that your important work can be opened, viewed, and attributed to you by your professor, please follow the naming structure outlined below:

Student Blackboard Tip: Naming Files

Many instructors provide special formats for filenames, and there's a good reason why. Just because you can attach a file doesn't mean your instructor will be able to open it and tell that the document belongs to you. Following are some tips for more successful file naming.

  • Do not use spaces in a file name. Include an underscore "_" between words instead. (eg: LastnameFirstinitial_Assignmentname)
  • Do not use any special characters in a file name, including the pound sign (#), dollar sign ($), percentage mark (%), question mark (?), exclamation point (!), ampersand (%), forward slash (/), backward slash (\), periods or commas, opening/closing parentheses (), etc.
  • Make your filenames as short, descriptive and unique to you as possible. Using last name, first name initial, and assignment name is usually the best option.

File-naming Examples:

Instead of Use This
Assignment #1 LastnameFirstinitial_Assignmentname
Final Paper Version 1.5.432.2 LastnameFirstinitial_FinalV2

The Help Desk

The Help Desk is your first point of contact for problems with Blackboard and contains a Knowledge Base, a Chat feature, and a form should you have to submit a work order for assistance. When contacting the Help Desk for Bb course problems, please remember to include the course name and ID: Ex: Theories of Online Learning,10FA HSXXXX.50.

Help Desk Contact Information

Phone: 940-898-3971




Hours of operation:

  • Monday-Thursday: 7:30 am to 9:00 pm
  • Friday: 7:30 am to 5:00 pm
  • Saturday: 8:00 am to 5:00 pm
  • Sunday: Closed

page last updated 1/27/2017 2:53 PM