Where to Get Help

Technology Support

TWU offers numerous sources to help you with any technology issues that may arise in the course of your online studies here.

• TWU Help Desk
  • Online - http://www.twu.edu/help-desk/
  • Email - helpdesk@twu.edu
  • Phone - 940-898-3971
  • AskIT - http://justaskit.twu.edu/
  • Hours of Operation:
    • Monday through Thursday from 7:30 a.m. - 9:00 p.m.
    • Friday from 7:30 a.m. to 5:30 p.m.
    • Saturday from 9:00 a.m. to 3:00 p.m.
    • Sunday from 3:00 p.m. to 9:00 p.m.
• Blackboard Training
  • The Distance Education Getting Started Guide - http://www.twu.edu/guide-for-online-courses/
  • Blackboard Video Demos - http://www.youtube.com/user/TWUDistanceEd
  • Blackboard Student Support - http://twuid.pbworks.com/Student-BB9-Index
  • Blackboard Test Taking Best Practices - http://twu-iss-bbtips.blogspot.com/2011/04/tip-99-best-practices-for-student-test.html
• Technology Skills
  • Student Technology Assistants and Resources Program (STAR) - http://www.twu.edu/star/
• Computer Labs - From time to time you may find it necessary to come to campus to take a test or to access materials from your course that are otherwise unavailable to you. Or you may have a project that requires software or hardware that you do not own like Adobe Dreamweaver, Photoshop or InDesign. The Technology Resource Center specializes in multimedia applications to help you develop and deliver a knock-their-socks-off project for your course or organization. In addition the link below has a listing of all of the computer labs on campus. http://www.twu.edu/computer-resources/technology-resource-center.asp

Accessibility Information and Disability Support Services

• Blackboard Accessibility Information - http://www.blackboard.com/Platforms/Learn/Resources/Accessibility.aspx
• TWU Accessibility Policy - http://www.twu.edu/accessibility.asp
• TWU Disability Support Services - http://www.twu.edu/disability-support-services/

Academic Support Services

• TWU Undergraduate Academic Support Services - http://www.twu.edu/undergraduate-studies/academic-support-services.asp

Student Support Services

• Health Studies Advising
  • Undergraduate Online - Mr. David Infante, DInfante@twu.edu
  • Graduate - Ms. Morgan O'Donnell, MOdonnell@twu.edu
• Registration - http://www.twu.edu/registrar/
• Financial Aid - http://www.twu.edu/finaid/
• Student Life - http://www.twu.edu/student-life/
• Counseling - http://www.twu.edu/counseling/
• Career Services - http://www.twu.edu/career-services/
• The WriteSite - http://www.twu.edu/write-site/ 

 

TWU Library Information

Libraries & Research

TWU Library: Doing Research Tutorial - The four tutorials in this section will prove invaluable to you as you begin the process of research and writing. (After clicking on this link, click on "Doing Research: Tutorial" in the right-hand column, under Tutorials.)

• Avoiding Plagiarism
• Understanding Information Sources
• Finding Books & Journal Articles
• The Internet for College Students

TWU Library Subject Specialists - The Texas Woman's University Library has subject guide specialists who can help you in a variety of areas relating to Research. As you explore this part of the library's website, you will find a website full of resources prepared by the subject guide specialist for Health Studies, Shelly Cooper Burns and Consumer Health, Elaine Cox.

Referencing Made Easy

The Texas Woman's University Library offers the electronic tool, RefWorks, which is used to manage references for your research and essay papers. In addition to this free utility, the library has tutorials on how to use RefWorks including he latest version, 2.0. The tutorials area available at no cost to you and can be found at the following library link: Writing & Citing with RefWorks: (http://libguides.twu.edu/content.php?pid=135376)

Ask a Librarian

To make accessing information from the Library even easier, the Texas Woman's University Library has a feature called Ask a Librarian. And you can Ask a Librarian using email or text messaging! Dont' wait till the last minute though - response times can take up to 24 hours, but most requests for information are addressed within 1 or 2 hours. Visit Ask a Librarian here.