For General Information and Inquiries

Jared Vernon
Manager, Instructional Services
jvernon@twu.edu
214-689-6630

For Technical Support

Not sure who to ask for help? The chart below will guide you to the most appropriate contacts for your particular need. If the Dallas Support Team is busy helping others, immediate assistance also is available via the Help Desk, who will contact us if your question or problem requires local support.

Need Help With		Contacts
Office Computer	Emergency	TWU Help Desk*	940-898-3971 (81-3971)
	Hardware Problem (Parkland)	Bill Walsh	214-689-6524 (82-6524) bwalsh@twu.edu
	Hardware Problem (Presby)	Bertha Martinez	214-706-2385 (83-2385) bmartinez@twu.edu
	Software Training	Rachel Clarke	214-689-6653 (82-6653) rclarke1@twu.edu
Blackboard	All Inquiries	Rachel Clarke	214-689-6653 (82-6653) rclarke1@twu.edu
		Jared Vernon	214-689-6630 (82-6630) jvernon@twu.edu
		Blackboard Support Team	940-898-3706 (81-3706) blackboard@twu.edu
Classroom Technology	Emergency	TWU Help Desk*	940-898-3971 (81-3971) Direct connect via the classroom phone
	Equipment Problem (Parkland)	Bill Walsh	214-689-6524 (82-6524) bwalsh@twu.edu
	Equipment Problem (Presby)	Bertha Martinez	214-706-2385 (83-2385) bmartinez@twu.edu
	Need Training	Rachel Clarke	214-689-6653 (82-6653) rclarke1@twu.edu
Computer Lab	Reserve Computers for Testing (Parkland)	Bill Walsh	214-689-6524 (82-6524) bwalsh@twu.edu
	Reserve Computers for Testing (Presby)	Bertha Martinez	214-706-2385 (83-2385) bmartinez@twu.edu
Telephone/Voicemail	All Inquiries	TWU Help Desk*	940-898-3971 (81-3971) helpdesk@twu.edu

*When calling the Help Desk, always identify who you are as well as the campus and room from which you are calling.