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We are here to help if you are concerned about yourself or someone else.

What is a crisis?

The definition of a crisis may vary from person to person based on their ability to cope, current resources, and past life experiences. Always consult with a mental health professional if you are concerned about yourself or someone else.

Some general guidelines defining a crisis include:

  • An inability to keep self physically safe
  • Threatening to hurt self or others
  • Being threatened or physically hurt by someone else
  • Seeing or hearing things that are not there
  • Experiencing uncontrollable panic and unable to calm down
  • Recent sexual or physical assault
  • Currently living without food, clothing, and shelter
  • Having withdrawal symptoms from drugs or alcohol (Call 911 in this instance for medical assistance.)

What can I expect if I initiate crisis intervention services?

  • A therapist will:
    • Ask you questions to assess your safety and your ability to cope
    • Help you calm down
    • Assist you in making a plan to address your concerns
  • A therapist may:
    • Contact police and medical professionals to assist you or others. This may take place without your consent, if warranted by the crisis situation.
    • Refer you to the Counseling Center or another agency for therapeutic services.

What is the cost for services?

  • Fees for services are included in enrolled students’ paid fees. No additional charges are incurred.

How do I get help?

During regular business hours…

  • Immediate assistance is available on a walk-in basis for any student experiencing a crisis situation. Please go to your nearest Counseling and Psychological Services location.
    • Denton: West Jones Hall, 940-898-3801
    • Dallas: Institute of Health Sciences, Suite 8300, 214-689-6655
    • Houston: Institute of Health Sciences, Suite 2250, 713-794-2059
  • In a medical emergency, please call 911 first.

After regular business hours…

  • All campuses should call the TWU Denton Campus Department of Public Safety and ask for the on-call therapist.
    • Denton: 940-898-2911
    • Dallas: call Denton campus DPS at 940-898-2911
    • Houston: call Denton campus DPS at 940-898-2911
  • In a medical emergency, please call 911 first.

In a medical emergency…

  • Call 911 or go to your closest emergency room.

If you are uncomfortable contacting the TWU CAPS or 911, we sincerely hope you will still seek help somewhere. Additional resources include:



        •TWUCC Online Resources




          •Campus Health and Safety


          •National Suicide Prevention Lifeline








Texas Telephone Crisis Lines:

        •Adapt Community Solutions Mental Health Crisis               

                Line (Dallas, Collin, Rockwall, Kaufman, Hunt, Navarro, &  
                Ellis Counties)



        •Dallas Suicide and Crisis Center

          •Dallas NorthSTAR Mobile Crisis Line 214-220-7722 
          •Dallas Contact Suicide and Crisis Line 972-233-2233 
          •Denton County Crisis Line 800-762-0157 
          •Ft. Worth/Tarrant County Crisis Line 817-335-3022 
          •Houston/Harris County Crisis Line 713-970-7000 then follow the prompts
          •Ellis/Johnson/Navarro County Crisis Line 800-451-1659 

        •Grayson/Cooke/Fannin County Crisis Line




National Telephone Crisis Lines:
        •Trevor Project Hotline


        •National Suicide Hotlines USA 800-784-2433

page last updated 2/28/2017 11:41 AM