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Asking for help is not easy. Often, individuals hesitate to seek assistance due to concerns about who may find out and what others may think about them.

Respecting your confidentiality is one of Counseling and Psychological Services' (CAPS) highest priorities. We believe therapy is a personal matter, and maintain confidentiality to the limits provided by Texas law and per FERPA guidelines. In most cases, the only information others have about your experience in therapy is what you choose to tell them yourself. No record of receiving therapy services is contained in any academic, educational, or job placement file.

Typically, information about therapy services is only released with the student's written permission and to the parties the student approves. However, when breaking confidentiality is required, CAPS staff makes every effort to work collaboratively with the student while upholding ethical and legal mandates. The only exceptions to confidentiality are in cases mandated by Texas law. These exceptions include:

  • Imminent danger to self or others, in which case staff contact medical and police personnel; 
  • Suspicion of abuse of children, the elderly, or the disabled, in which case staff contact the Texas Department of Family Services; 
  • Sexual exploitation of therapy clients by therapists, in which case staff contact the District Attorney in the Texas county the exploitation took place;
  • Court subpoena.

In these cases, CAPS staff is happy to speak with you about what information will be shared, when, and with whom.

Due to the nature of our work and the importance of protecting our clients' confidentiality, we discourage the use of e-mail as it is not a secure form of communication. However, if you wish to e-mail your therapist we encourage you to limit e-mail as well as voicemail messages to the topic of scheduling. Please be aware that any e-mail sent to your therapist will become a part of your permanent clinical file.

page updated 2/28/2017 11:41 AM

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How to Reach Us

Denton Counseling and Psychological Services
West Jones Hall
P.O. Box 425350
Denton, TX 76204-5350
Phone (940) 898-3801 
Fax (940) 898-3810
Summer Hours: M-F 8a-5p
Spring Hours: M-W 8a-7p, Th/F 8a-5p

TWU T. Boone Pickens Institute of Health Sciences-Dallas Center
5500 Southwestern Medical Ave
Suite 8300
Dallas, TX 75235-7299
Phone (214) 689-6655
Fax (940) 898-3810
Hours: M 8a-7p, T-Th 8a-4p, F 9a-5p

TWU Institute of Health Sciences-Houston Center
6700 Fannin
Suite 2250
Houston, TX 77030
Phone (713) 794-2059
Fax (713) 794-2018
Hours: M-F 8a-5p

Crisis Contact Info:

Call 911 or the campus police during regular business hours.
Dallas: 214-689-6666
Houston: 713-794-2222