Producing Company Leaders

EMI students benefit greatly from an informal exchange of ideas and experiences with their counterparts throughout the industry.

Tentative Dates for 2010 - August 8 - 12 | Texas Woman's University, Denton, Texas

What is EMI?
EMI is a professional management development program for managers in all areas of textile care operations. EMI develops the management and leadership skills of students by providing them with a comprehensive understanding of successful management principles and practices relevant to textile care operations. This understanding improves both individual and business management performance. 

A Formal Education Program
EMI is a formal education program that involves one week of management education a year for five years. Each year of the program requires at least 30 hours of instruction over a four-day period. Students must complete each year of the program before advancing to the next year. To get maximum benefit, students should complete all program years in succession rather than interrupt the sequence.

With Extracurricular Benefits
Besides the formal classroom instruction, EMI students benefit greatly from an informal exchange of ideas and experiences with their counterparts throughout the industry. Over the years, strong bonds developed during EMI have resulted in establishing networks of industry managers. These networks strengthen the industry and increase the management resources of the individuals involved.

Insight of Topics & Instructors from the 2009 EMI Program.

Programs,Curriculum and Instructors are subject to change for the 2010 program.

Year I - Management Development

Program Topics

• Time & Stress Management
• Problem Solving (Part I)
• Conflict Management
• Team Building (Part I)
• Leadership Styles
• Strategic Management
• Constructive Discipline
• Creative Thought
• Delegation

Dr. Kent Baker, Dean of EMI, is the core instructor for Year I.

H. Kent Baker, Ph.D., is a University Professor of Finance at the Kogod College of Business Administration at the American University and Dean of EMI.  Dr. Baker has presented over 600 training programs on such topics as time management, strategic planning and creative analysis, and he has written extensively in the areas of management and finance. He has been the Year I instructor of EMI since 1976 and Dean of EMI since 1981. Dr. Baker received a M.Ed. (educational administration) and DBA (finance) from the University of Maryland; and an MS (quantitative methods), MA (training and career development), PhD (educational administration and organizational development) and PhD (counseling and student development) from the American University.

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Year II - Advanced Management

Program Topics

• Effective Communication
• Coaching & Performance Problems      
• Personality Profiles - Natural Tendencies
• Relationship Development and Team Leadership
• Characteristics of Effective Teams
• Communication Styles
• Team Building (Part II)
• Problem Solving (Part II)

Jim Kroncke is the core instructor for Year II.

Jim Kroncke has nearly 30 years of experience as a management consultant, most recently as founder and President of Kroncke Consulting.  He has provided relationship management and communications consulting for a variety of companies. Jim’s background in relationship management skills training makes him especially adept at team building and customer service development. As a certified senior consultant in the Five Factor Personality Profile, he has helped clients and teams increase their “emotional intelligence” and their ability to build collaborative work relationships. Jim has an MBA from Wake Forest and a BA from the University of NC at Chapel Hill.

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Year III - Personal and Interpersonal Relationships

Program Topics

• Personal & Interpersonal Relationships
• Personal & Interpersonal  Effectiveness
• Self-esteem

James H. Underwood is the core instructor for Year III.

James (Jim) H. Underwood is the Senior Consultant with Currier Consulting Group in Washington, D.C. specializing in leadership and management development, strategic planning, team development and executive coaching. As a corporate attorney, he specialized in securities, corporate, banking and financial services. Mr. Underwood attended Case Western Reserve University and the University of North Carolina. He has extensive post-graduate training in organizational theory and facilitation of groups.

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Year IV - Human Resources and Finance

Program Topics

• Business Ethics - Essence of Leadership
• Harassment: It’s Not Just About Sex Anymore
• The Business Case for Diversity
• Financial Management

Jerilyn Lee and Lynn Irving are the core instructor for Year IV.

Jerilyn Lee worked for Textilease Corporation for 27 years as Human Resources Manager and Corporate Safety Director prior to the company’s acquisition by UniFirst. She is currently in semi-retirement with UniFirst, working part-time as Regional Human Resources Manager for the Mid-Atlantic and Southeast Atlantic Region and as an in-house instructor for the UniFirst Management Institute (UMI). Jerilyn graduated Summa Cum Laude from Mount Olive College in North Carolina with a B.S. in Business Administration and certification in Industrial Safety.

Lynn Irving received her Bachelor’s of Science from Indiana State University and her Master’s of Science in Management and Administrative Science from the University of Texas at Dallas. She is currently an Adjunct Accounting Professor  for Texas Woman’s University, the University of Texas at Dallas, and Amberton University.Lynn has worked as an Audit Consultant for KBA Group LLP,  Paul Hug and Company, P.C., Martin W. Cohen and Company, P.C., and as an Audit Liaison for the Oryx Energy (formerly Sun Oil Company). Lynn’s  professional affiliations include the Texas Society of Certified Public Accountants and the Dallas Chapter of Certified Public Accountants. She also serves as the Executive Director for a Dallas-based Fine Arts Series.

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Year V - Marketing and Customer Service

Program Topics

• Marketing
• Customer Relationship Management

Steve Kallenbach and Ron Evans are the core instructors for Year V.

Steve Kallenbach has been in the image apparel and laundry business for over 30 years. On the supply side for the past 18 years, “KBach” has developed and presented training and marketing programs to numerous companies and trade associations on subjects ranging from Customer Service to Value-Added Selling.  He has consulted to rental laundries and industry manufacturers in the area of strategic marketing. Kallenbach is also an accomplished graphic artist with specific expertise in logo development and visual brand strategy.

Ronald (Ron) J. Evans is the founder of R.J. Evans & Associates. He has trained thousands of individuals who credit him for much of the success they enjoy as a result of his down to earth insights on sales, management, operations and human nature. Mr. Evans started over 30 years ago on the laundry side of the industry and advanced through general management, then worked for 20 years as a national manager on the supplier side. Evans teaches customer service and training programs all over the world and spends nearly 46 weeks a year traveling to facilities across North America.

General Information

Social Activities
There is an informal get together for all students on Sunday evening. The graduation ceremonies begin with a reception followed by dinner on Thursday.

Accommodations
Single-room accommodations at the Courtyard by Marriott are included in your registration fee. Once you have registered for EMI, accommodations will be automatically reserved for your arrival on Sunday afternoon, August 9, through your departure on Friday morning, August 14. If you plan to arrive early or stay late, please contact TWU to confirm availability. All rooms at the Marriott are nonsmoking.

Meals and Attire
Breakfast is provided at the hotel and lunches are provided on campus. All meals are included except for dinner on three free evenings.

Dress for all classes and activities is business casual. The facilities are air-conditioned and classrooms may become slightly cool; a light jacket or sweater is suggested. Many students choose to wear dress slacks or suits for the final graduation dinner and reception, although business attire is not required.

Location, Dates, and Schedule
EMI 2009 is being held at Texas Woman’s University in Denton, Texas from August 9 - 13, 2009. Texas Woman’s University is located just 30 miles from the DFW airport.

Registration begins Sunday, August 9 at 4 p.m. and the program officially concludes Thursday, August 13 after the graduation reception and dinner, approximately 9 p.m. At registration, all students will participate in an orientation session with Dr. Kent Baker. All students are expected to attend the full program beginning registration on August 9 and ending with graduation on August 13. Hotel check-out is 1 p.m. on Friday, August 14.

Registration
If you would like additional information on the 2009 EMI program, please contact Salita Jones at 703.519.0029, email sjones@trsa.org or Colleen Ferguson at 940.898.3404, email cferguson@twu.edu.

Cancellation Policy
Cancellations must be received in writing on or before July 14, 2009 to receive a full refund less a $300 administrative fee. Cancellations received after July 14 will receive a full refund less a $400 administrative fee. Refunds will not be granted for no shows. In the case of course cancellation, TWU is liable for the registration fee only and will refund 100% of that fee.

Textile Rental Services Association Of American
1800 Diagonal Road, Suite 200
Alexandria, VA 22314
877.770.9274 or 703.519.0029
fax 703.519.0026
bmann@trsa.org
www.trsa.org