TWU has contracted with HigherOne to facilitate the delivery of refunds from the University to the students. The TWUOne MasterCard logo Debit Card will provide students with two choices for receiving their refunds. The University will NOT issue refunds, so you MUST activate your card and choose an option for receiving any University refund due to you. Provided below are answers to the most frequently asked questions about the TWUOne MasterCard Debit Card and refund process:
How are TWU refunds delivered to students?
Refunds are delivered to students by the option that they choose when activating the TWUOne card. NOTE: The University will NOT issue refunds, so you MUST activate your card and choose an option for receiving any University refund due to you. The funds are sent from the University to HigherOne who then disburses the refunds according to the choice a student has made during activation of the card. PLEASE ACTIVATE YOUR CARD and MAKE YOUR CHOICE; IT’S EASY AND IT’S REQUIRED!
How do I get my TWUOne card?
Each registered TWU student will receive a TWU Debit Card from HigherOne. Your card will arrive in the mail at your primary address on file with the University. To receive any refund from the University, you must activate your TWU Debit Card. During card activation, you will choose how to receive your refund money. If you want faster access to your funds, simply choose to have your refunds deposited directly into your TWU OneAccount. Activate your TWU Debit Card and make your refund selection online http://www.twuone.com/.
I don’t think I will ever get a refund. Why should I activate the card?
Even if you do not think you will be getting a refund from the University, you never know what may happen. It may be necessary for you to drop a class, a class may be cancelled, or you may receive a scholarship or other assistance that you were not anticipating. If you have activated the card and chosen your preferred method to receive a refund from the University, your refund will be delivered to you in a timely manner. Remember, the University does not issue refund checks, so it is important that you activate the card and make a choice for your refund preference. ACTIVATE and CHOOSE at http://www.twuone.com/. IT’S EASY AND IT’S REQUIRED!
What are my options for receiving financial aid or other refunds?
Your options include having your refund:
- Directly deposited to your TWU OneAccount (1 day or less).
- Deposited to another bank of your choice (3 days or more).
The TWU OneAccount; what’s that?
The TWU OneAccount is a full functioning FDIC insured FREE CHECKING account that allows you to access your financial aid refunds quicker and easier than ever before. The TWU OneAccount has no minimum balance, no monthly fees, and free Internet banking features. With it, you can use your TWU Debit Card to make purchases anywhere MasterCard Debit is accepted. You can also get cash with no fee at a Higher One ATM located on each campus. The facilitating bank is Bancorp Bank.
What are the advantages of having my refunds deposited directly to my TWU OneAccount?
- Depositing your refund to your TWU OneAccount is the quickest way to gain access to your money. To have your refund directly deposited, activate and choose Easy Refund to open your TWU OneAccount. After your TWU charges have been paid, remaining funds (financial aid or other credits) will be released by the University and directly deposited to your TWU OneAccount.
- You can use the TWU Debit Card (NOT A CREDIT CARD) to make purchases at all participating merchants that accept MasterCard including the bookstore on campus, access cash at an ATM, pay bills, send money electronically, and so much more.
- There is no charge to you for receiving your refund directly in your TWU OneAccount. There is no monthly fee or minimum balance for the OneAccount.
How will I know when my financial aid or other refund has been directly deposited to my TWU OneAccount?
You will receive an e-mail when your financial aid refund or any refund has been directly deposited to your TWU OneAccount. Additionally, you will be able to see details of your TWU OneAccount by accessing your TWU OneAccount Statement on the website.
Can I have my refund deposited to another bank account?
If you prefer, you may have your financial aid refund or other refunds deposited to the bank of your choice. In order to have your refund deposited to your bank, you must first activate your TWU Debit Card as soon as you receive it at http://www.twuone.com. For this option, you will need to complete, print and mail the third party form to the designated address. The form is available during the activation process.
Can I select a paper check instead?
The paper check option has been discontinued. Students who chose the paper check option when it was available will be grandfathered and continue to get a paper check. However, if the preference is changed to an electronic option (OneAccount or ACH), the student will be unable to set their refund preference back to paper check.
Why the MasterCard Debit logo on the new TWU Debit Card?
The TWU Debit Card is the card you use to access your funds if you choose to accept the TWU OneAccount/Easy Refund. With the MasterCard Debit logo on it, you can use the card as a debit card wherever MasterCard Debit is accepted. The card is NOT a credit card. It is a DEBIT card.
Is this my Student ID/TWU Campus Access Card?
No. You still need your student TWU ID/ACCESS –Pioneer Card to use on campus. Your TWU ID/ACCESS-Pioneer Card is used for library services, printing services, vending machines, and is your personal identification for all University related activities.
What if I have additional questions?
An activation demo can be found and answers to other questions will be addressed through online help at www.TWUone.com/easyhelp. Questions can also be addressed at the Bursar’s/cashier’s office on each campus. PLEASE ACTIVATE YOUR CARD and MAKE YOUR CHOICE; IT’S EASY AND IT’S REQUIRED!
page last updated 10/26/2009 16:06