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Q.  If I register early and pay before the deadline for payment, can I go straight to class?

A.  YES!  You should come by the Housing Office in Jones Hall sometime during the first week of class to get your student ID card or replace a lost card.  If you are a distance learner, your ID card will be sent to you by mail.


Q.  What happens if I don't pay for my registration before the payment deadline?

A.  Your schedule will be deleted and you must attempt to re-register during Late Registration. A late fee in the amount of $50.00 will be assessed during the late registration period.



Q.
  What methods of payment are accepted? 

A.  You will find detailed information regarding payments by accessing this link:  Paying for Classes.



Q.
  Will I receive a bill in the mail?

A.  No.  TWU delivers all billing electronically.  You may find your semester specific registration bill (E-Bill) via WebAdvisor>My E-Bill.  The E-Bill can be used as proof of enrollment or for employer reimbursement programs. 

Electronic statements of balances due for student account and emergency loan balances are delivered to your university e-mail monthly. Pending financial aid is not reflected on monthly billing statements. 

REMEMBER that your university e-mail address is used by the various TWU entities to deliver pertinent information to you.  While you have the option of forwarding this email address to another service provider, be advised that important notifications from TWU may be captured by spam blockers.



Q.
  What is the Payment Terms Agreement and how do I accept it?

A.  The Payment Terms Agreement is an overview of and binding agreement between you and TWU regarding your financial obligation as an enrolled student. You will be prompted at the time of enrollment for each semester to accept the terms of the agreement.  Registration for classes will not be allowed without the acceptance of the agreement. 


Q.  What's the difference between dropping and withdrawing?

A.  Dropping a class means that there is at least one other course left in your registered schedule.  Withdrawing means that you will no longer be attending any class that semester.  The refund rates and deadlines are quite different, so you should consult the Academic Calendar for specific dates.  Failure to withdraw properly may lead to receiving the grade of "F" in those classes.  Withdrawals are initiated in the Office of Student Life.


Q.  Do I get charged late fees for adding or dropping?

A.  No.  If you have completed payment for a schedule before the end of regular registration, you will be charged only a $10.00 processing fee for each drop or add transaction and the actual costs for any increase in tuition and fees.  If an add results in an increase of credit hours, you will be responsible for the associated increase in tuition and fees.


Q.  I am due a refund from my financial aid, when will I receive it?

A.  The posting of Financial Aid begins ten calendar days prior to the first day of class.  If you are eligible for a refund of any excess aid after your total balance due has been covered, you should receive your disbursement during the week prior to the beginning of the new semester or term.  There is no particular schedule for refunds.  Please monitor your email for a message from BankMobile stating that your funds have been disbursed.  



Q.
  How do I receive refunds? 

A.  TWU has partnered with BankMobile Disbursements to process student refunds for all TWU students. This partnership allows for more efficient processing of refunds.  Refunds sent to BankMobile will be processed according to the refunding method the student has elected.  Students will receive a refund selection kit after their first semester registration at TWU and must select one of the following options for refunds: 

Direct Deposit (ACH) – If you choose this option, you will need to enter your existing bank routing and account numbers, your refund will be deposited into this account.  Typically this takes 2-3 days for the money to become available in your account from the date your refund is processed. 

BankMobile Vibe Account - If you choose this option, you will have an online checking account at BankMobile. You will immediately have access to a virtual debit card that you can use for on-line transactions until you receive your debit card in the mail (Please note: the virtual card may not be accepted for in-person transactions).  Your refund will be available in this account the next business day when processed by the university.

The University will not issue checks for refunds. It is mandatory that you choose a refund preference at BankMobile to receive your university refund. 


Q. How do I sign up for the installment payment plan, what are the terms and how do I enroll?

A.  The Installment Payment Option is available for the long Fall, Spring or Summer semesters only.  Your total Fall or Spring semester bill will be divided into four payments of 25% each with the first payment being due at the time of enrollment in the plan.  There will be three future payments due during the semester.  Your total long Summer semester bill will be divided into three payments with the first payment being 50% and due at the time of enrollment in the plan.  There will be two future payments due during the summer semester. Please refer to the Academic Calendar for the due dates of the future payments. 

To sign up for the plan each semester, you must enter the Pay Online system, click on Payment Plans and choose the appropriate semester.  After following each of the steps, you will receive an email confirmation of your agreement along with the terms for payment.

NOTE:  Enrollment in the payment plan is the responsibility of the student and requires the electronic signature indicating acceptance of the payment plan agreement.  However, as authorized by acceptance of the Payment Terms Agreement, the Bursar's Office will administratively enroll you in the plan if tuition and fees are not paid in full or fully covered by financial aid  prior to the beginning of classes, and enrollment in the plan has not been done.

A STUDENT WHO FAILS TO MAKE FULL PAYMENT OF TUITION AND FEES, INCLUDING ANY INCIDENTAL FEES, BY THE DUE DATE MAY BE PROHIBITED FROM REGISTERING FOR CLASSES UNTIL FULL PAYMENT IS MADE. A STUDENT WHO FAILS TO MAKE PAYMENT PRIOR TO THE END OF THE SEMESTER MAY BE DENIED CREDIT FOR THE WORK DONE THAT SEMESTER.

page last updated 6/27/2016 1:53 PM