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Q.  If I register early and pay before the deadline for payment, can I go straight to class?

A.  YES!  You should come by the Housing Office in Jones Hall sometime during the first week of class to get your student ID card or replace a lost card.  If you are a distance learner, your ID card will be sent to you by mail.


Q.  What happens if I don't pay for my registration before the payment deadline?

A.  Your schedule will be deleted and you must attempt to reconstruct it during Late Registration. A late fee in the amount of $50.00 will be assessed during the late registration period.



Q.
  What methods of payment are accepted? 

A.  You will find detailed information regarding payments by accessing this link:  Paying for Classes.



Q.
  Will I receive a bill in the mail?

A.  No.  TWU delivers all billing electronically.  You may find your semester specific registration bill (E-Bill) via WebAdvisor>My E-Bill.  The E-Bill can be used as proof of enrollment or for employer reimbursement programs. 

Electronic statements of balances due for student account and emergency loan balances are delivered to your university e-mail address prior to the due date of each installment and at various times during or after the semester. 

REMEMBER that your university e-mail address is used by the various TWU entities to deliver pertinent information to you.  While you have the option of forwarding this email address to another service provider, be advised that important notifications from TWU may be absconded by spam blockers.



Q.
  What is the Payment Terms Agreement and how do I accept it?

A.  The Payment Terms Agreement is an overview of and binding agreement between you and TWU regarding your financial obligation as an enrolled student.  Included are the terms of the installment payment plan option.  You will be prompted at the time of enrollment for each semester to accept the terms of the agreement.  Registration for classes will not be allowed without the acceptance of the agreement. 


Q.  What's the difference between dropping and withdrawing?

A.  Dropping a class means that there is at least one other course left in your registered schedule.  Withdrawing means that you will no longer be attending any class that semester.  The refund rates and deadlines are quite different, so you should consult the Directory of Classes and the Bursar's Office for specific information.  You must withdraw from all classes.  Failure to do so will lead to receiving the grade of "F" in those classes.  Withdrawals are initiated in the Office of Student Life or the Coordinator of Student Life.


Q.  Do I get charged late fees for adding or dropping?

A.  No.  If you have completed payment for a schedule before the end of regular registration, you will be charged only a $10.00 processing fee for each drop or add transaction and the actual costs for any increase in tuition and fees.  If an add results in an increase of credit hours, you will be responsible for the associated increase in tuition and fees.


Q.  I am due a refund from my financial aid, when will I receive it?

A.  The posting of Financial Aid begins 10 calendar days prior to the first day of class.  If you are eligible for a refund of any excess aid after your total balance due has been covered, you should receive your disbursement during the week prior to the beginning of the new semester or term.  There is no particular schedule for refunds.  Please monitor your email for a message from Higher One stating that your funds have been disbursed to your account.  



Q.
  What is the TWUOne Card?  Why do I need one?  

A.  The TWUOne Card is a dual logo TWU/MasterCard DEBIT card.  It is NOT a credit card.  The One card is the only means by which you will be able to receive student related refunds due to you.  These funds may be due to you for excess financial aid or scholarships, dropping a class or withdrawing.

Refer to the TWUOne Card FAQ for more detailed information.

TWUOne cards are automatically sent to students who register for the Fall 2005 or any future semesters.  Once received, the One card MUST be activated online at https://twuone.higheroneaccount.com/and a selection made as to how you wish to receive your money.  You may choose one of three options to receive your refunds: 

  • The TWUOne Card (OneAccount).  By selecting the TWUOne Account, the funds are available within one business day.   Additionally, parents or other family members are able to transfer funds from their bank account or credit card to your TWUOne Account.

  • ACH transfer to another bank account.  Funds are available within one to three business days.

The University will not issue checks for refunds, so it is mandatory that you to activate the TWUOne card and choose your preferred means to receive your university refund.  It's QUICK, It's EASY and It's REQUIRED!


Q. If I want to pay by the Installment Payment Option, do I have to sign an agreement?

A. Per §54.007 of the Texas Education Code, students who desire to pay their tuition and fees by installment must enter into a written agreement reflecting the terms and conditions of the plan.  The Payment Plan Agreement is signed electronically by clicking "I Agree" at the conclusion of the plan enrollment process.


 Q. How do I sign up for the installment payment plan, and what are the terms and how do I enroll?

A.  The Installment Payment Option is available for the long Fall, Spring or Summer semesters only.  Your total Fall or Spring semester bill will be divided into four payments of 25% each with the first payment being due at the time of enrollment in the plan.  There will be three future payments due during the semester.  Your total long Summer semester bill will be divided into three payments with the first payment being 50% and due at the time of enrollment in the plan.  There will be two future payments due during the semester. Please refer to the Academic Calendar for the due dates of the future payments. 

To sign up for the plan each semester, you must enter the Pay Online system, click on Payment Plans and choose the appropriate semester.  After following each of the steps, you will receive and email confirmation of your agreement along with the terms for payment.

NOTE:  Enrollment in the payment plan is the responsibility of the student and requires the electronic signature indicating acceptance of the payment plan agreement.  The Bursar’s Office will not set up the payment plans.  However, as authorized by acceptance of the Payment Terms Agreement, the Bursar's office will administratively enroll you in the plan.if tuition and fees are not paid in full or fully covered by financial aid  prior to the beginning of classes, and enrollment in the plan has not been done.

A STUDENT WHO FAILS TO MAKE FULL PAYMENT OF TUITION AND FEES, INCLUDING ANY INCIDENTAL FEES, BY THE DUE DATE MAY BE PROHIBITED FROM REGISTERING FOR CLASSES UNTIL FULL PAYMENT IS MADE. A STUDENT WHO FAILS TO MAKE PAYMENT PRIOR TO THE END OF THE SEMESTER MAY BE DENIED CREDIT FOR THE WORK DONE THAT SEMESTER.

page last updated 8/11/2014 9:27 AM