Complaints or appeals at each level must be made in writing no later than 10 class days after the date of the decision at the previous level unless otherwise stipulated in state or federal law. The 10 days for appeal at each level do not include weekends, holidays, or days between academic sessions. The faculty member or administrator receiving the complaint or appeal will respond within 10 class days, not including weekends, holidays, or days between academic sessions. Review and decision may require a longer period of time.
The TWU Academic/Administrative Complaint and Appeal Form [Word] is to be used for complaints and appeals. To select the appropriate office to begin the process, consult Procedures for Academic/Administrative Complaints and Appeals of TWU Decisions [Word] found at the end of the document. The procedures provide directions for the sequence of offices each type of complaint or appeal should follow to a final decision. The form may be completed electronically and submitted by email to the appropriate office within 10 days of the occurrence of the complaint. Addendums are permissible to concisely document the complaint and may be attached to the email or delivered to the corresponding office. Please print a copy of the completed document at each level for your records.
Information about complaints related to TWU distance education is available on the Student Complaint Process page.
page last updated 2/26/2014 1:40 PM